Canon D300 manual XP, Printers and Faxes folder

Problem	Cause	Solution
Printout is wrong	There is a communication	• Make sure your cable connections are
	problem between the printer	secure.
	and your computer.	• Make sure your USB interface cable is
		less than 16.5 feet (5.0 m) long.
		• Make sure you are not using a switch
		box.
		• Check that you have selected the
		correct printer driver in Windows.
	The wrong printer is selected	Make sure the Canon imageCLASS D300
	in the Printers folder.	is selected in the Printers (in Windows
		XP, Printers and Faxes) folder.
Printer locks up	Your system setup might be a	• Verify that you have a high-quality
system	problem.	shielded interface cable.
		• The problem might be your BIOS.
		Verify that your BIOS setup is correct.
		(See your computer’s documentation
		for details.)
		• Verify that your physical memory is
		working correctly.
		• If you have a Toshiba laptop, change
		this line in your CONFIG.SYS file:
		c:\winutils\mxtime.exe
		to:
		REM c:\winutils\mxtime.exe
Computer	Your computer is sending	• Make sure the printer is not paused.
indicates a device	data to the printer but the	• Check that the printer's interface cable
time-out.	printer is not responding.	is securely connected to both the
	The printer might be off,	printer and computer.
	offline, or not connected to	• Make sure paper is properly loaded
	the computer.	from the cassette or multi-purpose
		tray.
		• Change ERROR TIME OUT setting
		in the additional functions. Basic
		Guide
		• Reset the printer and computer.
		• Try the print operation again.
		• Try a different cable.

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Troubleshooting

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