Problem 4 Both sides are not scanned even when the Duplex scanner driver Solutions setting is enabled.

In CaptureOnTouch or CapturePerfect 3.0, executing a job for which single-sided (simplex) scanning is registered will always result in simplex scanning, regardless of scanner driver settings.

For example, if [Simplex] is selected under the [Scanner setting] tab of the [Job Register] dialog box in CaptureOnTouch, scanning will always be single-sided for that job. Even if you configure scanner driver settings from [Scan Batch to File] under the [Scan] menu in CapturePerfect 3.0, a job will always be performed according to its registered settings. To perform duplex scanning, either change the job setting or create another job for duplex scanning.

Problem 5

If white lines or streaks appear in scanned images.

Solutions

Clean both sides of the scanner glass, and the rollers (both rubber

 

and metal). If a sticky substance such as glue or correction fluid is

 

found, carefully wipe with just enough pressure to clean the area

 

where the lines appear. If the problem cannot be solved by cleaning,

 

the internal glass may be scratched. Contact your local authorized

 

Canon dealer.

Problem 6

Pages are missing.

Solutions

When the scanner driver’s [Scanning Side] setting is [Skip Blank

 

Page], documents with very little black may be unintentionally

 

skipped. Select another scan mode setting such as [Simplex] or

 

[Duplex], or decrease the [Ratio of black pixels]. If pages are

 

skipped due to the document double feeding, see “Problem 7

 

Documents jam (or double-feed)”.

Problem 7

Documents jam (or double-feed).

Solutions

(1)

Confirm that the roller is installed in the scanner according to the

 

 

Setup Guide page inserted in Reference Guide. The roller is not

 

 

installed in the scanner when shipped, and proper feeding is not

 

 

possible until it is installed. If the roller has been installed

 

 

correctly, clean it if necessary.

 

(2)

Proper scanning may not be possible when document pages

 

 

stick together due to static electricity. Fan the documents before

 

 

you load them.

 

(3)

Set the feed selection lever to

 

(Bypass), and manually feed the

 

 

 

 

 

 

scanner one page at a time.

 

 

 

 

 

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Problem 8

Scanned images are saved in TIFF instead of JPEG format.

 

Solutions

When the scanner driver’s [Mode] setting is [Auto Color Detection],

 

 

 

documents detected as black and white (binary) are automatically

 

 

 

saved as TIFF images, regardless of document settings. This occurs

 

 

 

because JPEG format does not support black and white binary

 

 

 

format images. If you want to save all images in JPEG format,

 

 

 

change the scanning [Mode] to either [Color] or [256-level Gray].

 

 

 

 

Problem 9

Each scanned image of a multi-page document is saved as a

 

Solutions

separate document.

 

 

 

 

• With CaptureOnTouch, you can scan multiple pages into one

image file when TIFF or PDF file format is selected. To do this, select [File type], click the [Detail Settings] button, and select [Save all pages as one file] in the displayed dialog box.

• When you select [Scan Batch to File] from the [Scan] menu in CapturePerfect, a dialog box appears with a pull-down menu at the bottom that allows you to select [Single Page], [Multi Page (All Pages)], or [Multi Page (Specified Pages)]. If you select [Single Page], each page of a multi-page document is saved as a separate image file. To save multiple pages to a single image file, select [Multi Page (All Pages)] or [Multi Page (Specified Pages)].

Problem 10 Documents feed, but no scanned images are saved.

Solutions

When Panel-Feeding is selected as the feeding method on the

 

scanner driver’s setting screen, after a document is fed, scanning

 

does not occur until the scan button is clicked on the scan panel.

Problem 11 Scanned images of multiple pages cannot be saved in a single Solutions JPEG or BMP (PICT) file.

Multiple scanned images cannot be saved in a single JPEG or BMP (PICT) file. Save the images in either TIFF or PDF format.

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