You Think There is a Problem
If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer support center.
Printer and Power Source
Power will not turn on
•Has the plug come out of the power outlet? (p. 22)
•Is the connector of the compact power adapter securely connected to the printer's DC IN terminal? (p. 22)
•Did you try pressing 
for a long time? (p. 26)
Battery Pack
•Is the battery sufficiently charged? (p. 74)
•When installing it, did you press on the battery until it clicked into place? (p. 73)
Printing Problems
Cannot Print
•Is the printer power turned on? (p. 26)
•Is the printer connected to more than one device?
Do not simultaneously connect to a camera, memory card or computer.
•Is the cartridge loaded correctly? (p. 17)
•Is the ink sheet slack? (p. 17)
•Has the printer overheated?
The printer will temporarily stop when it exceeds a certain temperature. This is not a malfunction. Wait until the temperature drops and the printer resumes. A message will appear on the computer display if you are connected to a computer when this happens, but you should wait until printing resumes without cancelling the print.
Printing from Memory Cards
•Is the memory card inserted all the way into the slot with the label facing upward? (p. 25, 26)
•Do the images conform to the Design rule for Camera File system? (p. 24)
•Some memory cards require a specific adapter. Have you inserted the memory card directly into the card slot without first inserting the card into the adapter?
Printing from Cameras
•Is the printer connected to the camera correctly? (p. 53)
•Does the firmware of the
