Problems with Software Installation | Canon FB320P, FB620P guide

Troubleshooting

Please read the suggestions below when scanning isn’t proceeding as expected or when you encounter a problem operating the scanner. If the remedies suggested below do not solve your problem or your problem isn’t listed below, consult your Canon vender or the nearest Canon Customer Support Help Desk (p. 78-79).

* When you contact a Customer Support Help Desk, our technicians will need to know about the computer connected to the scanner. Please take time now to print out and fill in the System Information page 26 of the Getting Started guide. Keep this information in a safe place for future reference.

*For assistance with problems related to the installation and operation of the software, please also refer to the Readme and Help files accompanying each program. These files contain important information that may not be found in the manuals.

Problems with Software Installation

Installation is unsuccessful

Cause 1: Insufficient memory to run the installer program

Solution: Close other software programs that are running and reinstall

Cause 2: Insufficient free hard disk space

Solution: Delete or transfer unnecessary files from the hard disk and reinstall. Refer to page 33 for the required free hard disk space.

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Canon FB320P, FB620P manual Problems with Software Installation, Installation is unsuccessful

Contents

CanoScan FB320P/FB620P Colour Scanner Product Guide Product Guide How to Make Best Use of the ManualsGetting Started Users Guide Organization of this Guide How to Use the Product Guide Conventions Used in this Guide Table of Contents Appendices How to Use the Scanner Trademarks Simple Connection to a Parallel Port Standby Power and Energy-Saving FeaturesCompact Footprint Fine Colour Tones and High Resolution Safe Locations Safety Precautions 10 cm Inches 20 cm About the Power Supply General Handling Precautions Page Components Guide Parallel cable connecting Placement and Connections Locking the Scanning Unit Scanning Unit LockUnlocking the Scanning Unit Page Uneven or stepped surfaces Scanner PlacementLocations to Avoid Page Connecting the Scanner to a Computer Connecting to a Computer Computer’s Parallel Port Parallel Cable Connecting a Printer to the Scanner Page Connecting the Power Cord Turning on the Power Software CD-ROM Running the CD-ROM Menu Program How to Use the Software CD-ROM Language select window will display. Select your language If the CD-ROM Menu Fails to Appear About the Menu Window Return to the menu window TroubleshootingExiting the CD-ROM Menu Program Exit IPhoto Express 1.1 Approximately 35 MB Installing the SoftwareSoftware Titles CanoCraft CS-P Approximately 9 MB Adobe Acrobat Reader Approximately 7 MB Installing the Software Remove the CD-ROM Exit the CD-ROM menu program Starting the Scanner Tutorial Product Guide this guide CanoCraft CS-P Users Guide What is an Electronic Manual?Viewing Electronic Manuals List of Electronic Manuals OmniPage Limited Edition Software for Viewing Electronic Manuals Select the manual you wish to view Viewing Electronic Manuals Changing Pages How to Operate Electronic Manuals Bookmark Display Zoom in or out on part of a Zoom In/Out Click a Page Reference to Jump to a Topic Page Jump to a Topic with a Keyword Search Exit Adobe Acrobat Reader Displaying the CD-ROM Contents Readme Setup Installs CanoCraft CS-P Troubleshooting How to Use the Scanner Positioning Documents Page CanoCraft CS-P as a Stand-Alone Application Ensure that the scanner power is onAbout CanoCraft CS-P Page CanoCraft CS-P as a Twain Driver IPhoto Express 1.1 will start and its window will display Select New Image and click the Acquire button Page Appendices Installation is unsuccessful Problems with Software Installation Scanner not found message displays Problems Starting Software ProgramsNothing displays when the CD-ROM is placed in the drive CanoCraft CS-P will not start Page Scanner will not scan Problems with Scanning Scan quality is poor Low disk space condition, the file may have been truncated Stripes appear on scan of publication Glossy color photo will not scan clearly Slow scanning speed Whitened edges on image scanned from thick book Printing fails or printing errors Problems with Printing Other Questions What to Do if a Printer is Not Operating Correctly Precautions with PrintersUsing Windows Printing System WPS Printers Scanner and the Pringer Cannot Be Operated at Same Time How to Adjust the Spool Manager Settings Using Epson Printers How to Disable the Epson Printer Window Care and Maintenance Document Glass Outer Casing CanoScan FB320P CanoScan FB620P Major Specifications CanoScan FB320P CanoScan FB620P Index Page Helpdesk Customer Support Help Desk Canon Benelux Nederland B.V