Additional Information
This chapter contains troubleshooting advice, screen messages, handling and maintenance tips, and other information.
TroubleshootingIf you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
•Depending on the level of repair, the hard disk may be initialized or replaced, resulting in permanent data loss. Before having the camcorder repaired, back up
important recordings using an external device (
40). Canon shall not be liable for any data loss due to repair.
•To verify a possible problem, data on the hard disk will need to be checked. However, only the minimum amount necessary will be checked and the data will not be copied or saved.
Power Source
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• Camcorder will not turn on. | Battery pack is exhausted. Replace or charge the battery pack. |
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• Camcorder switches off by itself. |
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Attach the battery pack correctly. |
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• Screen switches on and off. |
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The charge indicator flashes rapidly. |
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| Charging has stopped because the compact power adapter or the battery |
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| pack is faulty. Consult a Canon Service Center. |
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| Battery pack at least 50% charged. This is not a malfunction. |
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• Battery pack will not charge. | Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F | – | ||||||
• The CHG (charge) indicator flashes | and 104 °F). |
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very slowly (about once every 2 |
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Battery packs become hot with use and may not charge. When the battery | – | |||||||
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pack is outside the charging temperature range, the CHG (charge) |
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| indicator will flash irregularly. The charging will start once the battery pack |
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| temperature is below 40 °C (104 °F). |
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| The battery pack is damaged. Use a different battery pack. |
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Camcorder is on but is unresponsive. | The camcorder has exceeded its operational temperature ( | appears). | – | |||||
| Turn off the camcorder and let it cool down before resuming use. |
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| The camcorder has fallen below its operational temperature |
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| ( | appears). Keep it on and let it warm up. If the camcorder still does |
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| not respond, turn it off and use it in a warmer location. |
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