Error Code

Cause

Action

E, 2, x

An error requiring

Make sure that the protective material is removed from the FINE Cartridge

E, 3, x

servicing might have

Holder, then turn the machine off and unplug the power cord of the

E, 4, x

occurred.

machine from the power supply. After a while, plug the power cord of the

 

machine back in, and then turn on the machine. If the same error occurs,

 

 

 

 

contact your Canon service representative.

LED Cannot Be Seen At All

 

 

 

Cause

Action

The machine is not powered on or the

z If the Power lamp is off

LED is in the screen-saver mode.

The machine is not powered on. Connect the power cord and press the ON/

 

 

OFF button. The machine will power on and the LED will light.

 

z If the Power lamp is lit

 

The LED may be in the screen-saver mode. On the Operation Panel, press a

 

button other than the ON/OFF button.

Cannot Install the MP Drivers

Cause

Action

 

If you were unable to proceed beyond the Printer Connection screen, follow

 

the procedure below to reinstall the MP Drivers.

Unable to proceed beyond the Printer

 

Connection screen.

 

(1)Click Cancel on the Printer Connection screen.

(2)Click Start Over on the Installation Failure screen.

(3)Click Back on the screen that appears next.

(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name), then remove the CD-ROM.

(5)Turn the machine off.

(6)Restart your computer.

(7)Make sure you have no application software running, including anti-virus software.

(8)Follow the procedure described in your setup sheet to reinstall the MP Drivers.

46Troubleshooting