Cause

Action

Installation does not start automatically

 

when the Setup CD-ROMis inserted

 

into your computer’s disc drive.

(1)Click Start then Computer.

 

In Windows XP, Click Start then My Computer.

In Windows 2000, double-click the My Computer icon on the desktop.

(2)Double-click the CD-ROM icon

on the displayed window.

 

Note

 

To use the Run command to start the setup program, specify your disc drive and

 

then the name of the setup program, MSETUP4.EXE. The drive letter of the disc

 

drive depends on your computer.

 

 

 

 

 

 

 

 

Double-click the CD-ROM icon on your desktop to start installation.

 

If the CD-ROM icon is not displayed, restart your computer.

 

If the CD-ROM icon is still not displayed, try different disks and see if they are

 

displayed. If other disks are displayed, there is a problem with the Setup CD-

 

ROM. Contact your Canon service representative.

Installation procedure not followed

Follow the procedure described in your setup sheet for proper installation.

correctly.

If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart

 

your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide

 

on-screen manual.

 

 

 

 

 

 

 

 

Note

If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the MP Drivers. Restart your computer before reinstalling.

Cannot Connect to Computer Properly

„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

Cause

Action

Your system environment is not fully

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the

compatible with USB 2.0 Hi-Speed.

machine will operate at a lower speed provided under USB 1.1. In this case, the

 

machine operates properly but printing speed may slow down due to

 

communication speed.

 

Check the following to ensure that your system environment supports USB 2.0

 

Hi-Speed connection.

 

z The USB port on your computer supports USB 2.0 Hi-Speed connection.

 

z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-

 

Speed connection.

 

Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable

 

to be no longer than around 10 feet / 3 meters.

 

z The operating system of your computer supports USB 2.0 Hi-Speed

 

connection.

 

Obtain and install the latest update for your computer.

 

z The USB 2.0 Hi-Speed driver operates properly.

 

Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your

 

hardware and install it on your computer.

Important

For details on USB 2.0 Hi-Speed of your system environment, contact the manufacturer of your computer, USB cable, or USB hub.

Troubleshooting 47