Cause | Action |
Installation does not start automatically |
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when the Setup |
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into your computer’s disc drive. | (1)Click Start then Computer. |
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In Windows XP, Click Start then My Computer. | |
In Windows 2000, | |
on the displayed window. |
| Note | ||
| To use the Run command to start the setup program, specify your disc drive and | ||
| then the name of the setup program, MSETUP4.EXE. The drive letter of the disc | ||
| drive depends on your computer. | ||
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| If the | ||
| If the | ||
| displayed. If other disks are displayed, there is a problem with the Setup CD- | ||
| ROM. Contact your Canon service representative. | ||
Installation procedure not followed | Follow the procedure described in your setup sheet for proper installation. | ||
correctly. | If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart | ||
| your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide | ||
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Note
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the MP Drivers. Restart your computer before reinstalling.
Cannot Connect to Computer Properly
Printing Speed Is Slow / USB 2.0
Cause | Action |
Your system environment is not fully | If your system environment is not fully compatible with USB 2.0 |
compatible with USB 2.0 | machine will operate at a lower speed provided under USB 1.1. In this case, the |
| machine operates properly but printing speed may slow down due to |
| communication speed. |
| Check the following to ensure that your system environment supports USB 2.0 |
| |
| z The USB port on your computer supports USB 2.0 |
| z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi- |
| Speed connection. |
| Be sure to use a certified USB 2.0 |
| to be no longer than around 10 feet / 3 meters. |
| z The operating system of your computer supports USB 2.0 |
| connection. |
| Obtain and install the latest update for your computer. |
| z The USB 2.0 |
| Obtain the latest version of the USB 2.0 |
| hardware and install it on your computer. |
Important
For details on USB 2.0
Troubleshooting 47