Error Code | Cause | Action |
E, 1, 3 | Ink level cannot be | Ink may have run out. |
| detected. | The function for detecting the remaining ink level will be disabled since the |
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| ink level cannot be correctly detected. |
|
| If you want to continue printing without this function, press the Stop/Reset |
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| button for at least 5 seconds. |
|
| Canon recommends to use new genuine Canon cartridges in order to |
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| obtain optimum qualities. |
|
| Please be advised that Canon shall not be liable for any malfunction or |
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| trouble caused by continuation of printing under the ink out condition. |
E, 1, 4 | The FINE Cartridge | The FINE Cartridge may not be compatible with this machine. Install the |
| cannot be recognized. | appropriate FINE Cartridge. See “Replacing a FINE Cartridge” on page 33. |
E, 1, 5 | The FINE Cartridge | The FINE Cartridge may not be installed properly. |
| cannot be recognized. | Open the Scanning Unit (Printer Cover) and install the FINE Cartridge |
|
| properly. |
|
| If the error is not resolved, the FINE Cartridge may be damaged. Contact |
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| your Canon Service representative. |
E, 1, 6 | Ink has run out. | Ink has run out. |
|
| Replace the ink cartridge and close the Scanning Unit (Printer Cover). |
|
| If printing is in progress and you want to continue printing, press the Stop/ |
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| Reset button for at least 5 seconds with the ink cartridge installed. Then |
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| printing can continue under the ink out condition. |
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| The function for detecting the remaining ink level will be disabled. |
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| Replace the empty ink cartridge immediately after the printing. The |
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| resulting print quality is not satisfactory, if printing is continued under the ink |
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| out condition. |
E, 1, 9 | PictBridge compliant | If a PictBridge compliant device is connected via a USB hub, remove the |
| device is connected via a | hub and connect it directly to the machine. |
| USB hub. |
|
E, 2, 0 | The size of the document | z The size of the document cannot be correctly detected or the document |
| cannot be correctly | is too small when the |
| detected or the document | Make sure the document meets the requirements and correctly loaded |
| is too small when the Fit- | |
| on the Platen Glass. Then reload the document and press the Black or | |
| ||
| Color button. | |
| selected. / Scanning the | |
| See “Loading Original Documents” on page 6. | |
| Print Head Alignment | |
| Sheet has failed. | z Scanning the Print Head Alignment Sheet has failed. Make sure all |
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| required boxes on the head alignment sheet are filled in, and that the |
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| sheet is set in the correct position and orientation on the Platen Glass. |
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| If the error is not resolved, connect the machine to the computer and |
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| align the Print Head on the printer driver. For details, refer to “Aligning |
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| Print Head on the Computer” in the User’s Guide |
Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
The Power and Alarm lamps flash alternately as shown below.
Disconnect the USB cable from the machine, turn the machine off, and then unplug the machine from the power supply. Plug the machine back in and turn the machine back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative.
Troubleshooting 45