Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them.

Note

zThis section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using.

For errors on non-Canon PictBridge compliant devices, check the error code on the LED and take the appropriate action to clear the error. For details, see “An Error Code Is Displayed on the LED” on page 44.

zFor the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message

Action

On PictBridge

 

Compliant Device

 

“Printer in use”

If the machine is printing from the computer or warming up, wait until the job

 

ends. When it is ready, the machine starts printing automatically.

“No paper”

Load paper in the Rear Tray, and select Continue* in the display on your

 

PictBridge compliant device.

 

* To resume printing, you can also press the Black or Color button on the

 

machine instead of selecting Continue on the camera.

“Paper jam”

Select Stop in the display on your PictBridge compliant device to stop printing.

 

Remove the jammed paper, load new paper, press the Black or Color button on

 

the machine, and try printing again.

“Printer cover open”

Close the Scanning Unit (Printer Cover) on the machine.

“No print head”

The FINE Cartridge is not installed or the Cartridge may not be compatible with

 

this machine.

 

For details on how to resolve the error, see “E, 4/E, 5” (The FINE Cartridge

 

cannot be recognized.) in “An Error Code Is Displayed on the LED” on page 44.

“Waste tank full”/

The ink absorber is nearly full.

“Ink absorber full”

For details on how to resolve the error, see “E, 8” (Ink absorber is almost full.) in

 

“An Error Code Is Displayed on the LED” on page 44.

“No ink”/

z The FINE Cartridge has or may have run out of ink.

“Ink cassette error”

z The FINE Cartridge may not be installed properly or may not be compatible

 

with this machine.

 

Check the error code on the LED and take the appropriate action to resolve the

 

error.

 

See “An Error Code Is Displayed on the LED” on page 44.

“Hardware Error”

FINE Cartridge errors have occurred. Replace the FINE Cartridge. See

 

“Replacing a FINE Cartridge” on page 33.

“Printer error”

An error requiring servicing may have occurred. (Machine Power lamp flashes

 

green and Alarm lamp flashes orange alternately.)

 

Disconnect the USB cable between the machine and the PictBridge compliant

 

device, turn off the machine, and unplug the power cord of the machine from the

 

power supply. After a while, plug the power cord of the machine back in, turn on

 

the machine, and then reconnect the PictBridge compliant device to the

 

machine.

 

If the same error occurs, contact your Canon Service representative.

Troubleshooting 57