Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRST

Power supply

Is the battery charged? Is the compact power adapter correctly connected to the

camcorder? ( 23)

Recording

Did you turn the camcorder on and set the mode dial to or ? If you are recording

on a memory card, is one correctly inserted into the camcorder? ( 32)

Playback

Did you turn the camcorder on and set the mode dial to or ? If you are playing back recordings from a memory card, is one correctly inserted into the camcorder?

( 32) Does it contain any recordings?

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack ( 23).

-Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

-Make sure the camcorder is off so charging can start.

-The battery pack is too hot. Charging will start once the battery pack temperature is below 40 °C (104 °F).

-Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F).

-The battery pack is damaged. Use a different battery pack.

A noise can be heard from the compact power adapter.

-A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction.

After using the camcorder for a long time, it becomes hot.

- This is not a malfunction. Turn off the camcorder and let it cool down before resuming use.

The battery pack is exhausted extremely quickly even at normal temperatures.

- The battery may have reached the end of its battery life. Buy a new battery pack.

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Canon VIXIA HG20, VIXIA HG21 instruction manual Troubleshooting, 101, Power source
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VIXIA HG20, VIXIA HG21 specifications

The Canon VIXIA HG21 and HG20 are part of Canon’s renowned line of high-definition camcorders, designed to meet the needs of both amateur videographers and professionals alike. These compact models stand out for their exceptional video quality, advanced recording options, and user-friendly features.

At the heart of both the HG21 and HG20 is a 1/3.2-inch high-definition CMOS sensor, which allows for stunning 1920 x 1080 resolution video recording. This sensor captures clear, vibrant images with excellent low-light performance, making it ideal for various shooting conditions. The camcorders utilize Canon’s DIGIC DV II image processor, ensuring fast processing speeds and improved overall performance.

One of the key features of the VIXIA HG21 is its generous 120GB internal hard drive, which can store up to 45 hours of high-definition video. In contrast, the HG20 comes equipped with a 60GB hard drive, providing ample space for longer recording sessions. Both models also support additional storage options via SD/SDHC memory cards, offering flexibility to expand recording capabilities.

The optical zoom capabilities are impressive, with a 12x optical zoom lens that allows users to get close to the action without sacrificing image clarity. Additionally, the camcorders boast a SuperRange Optical Image Stabilization system that reduces the effects of camera shake, delivering smooth and steady footage even while in motion.

Another noteworthy feature includes the Canon VIXIA’s Touch Panel LCD screen, which is a 2.7-inch display that simplifies navigation and playback. This intuitive interface enables quick access to settings, ensuring that users can easily adjust exposure, focus, and other parameters on the fly.

Both models also support manual controls, permitting users to fine-tune their artistic expression through customizable settings. From manual focus to exposure adjustments, these controls empower videographers to achieve the exact look they desire.

For audio, the HG21 and HG20 are equipped with built-in stereo microphones and a microphone terminal, enabling the connection of external microphones for improved sound quality. Furthermore, these camcorders offer various recording modes, including a 24p cinema mode, perfect for those looking to create a cinematic look in their projects.

In conclusion, the Canon VIXIA HG21 and HG20 combine high-quality imaging capabilities with advanced features, making them excellent choices for anyone looking to capture high-definition video with precision and style. Whether for personal projects or professional use, these camcorders remain a solid investment in the world of digital videography.
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