S E R V I C E & W A R R A N T Y I N F O
SERVICE INFORMATION
If none of the above has occurred, contact our customer service department at
Before you call for service, please have the following information available:
•Model #
•Serial #
•Date of Installation
•Copy of Receipt or Invoice
•A brief description of the problem
Your satisfaction is our top priority. If the problem persists, or is not resolved to your satisfaction by our service consultant, please write to us or fax us a letter at:
Capital Cooking Equipment, Inc. Attn: Customer Service Manager 13211 E. Florence Ave
Santa Fe Springs, CA 90670
USA
Fax #:
Email:
WARRANTY
•TWO (2) years full parts and labor covers the entire product.
•Five (5) years parts and two (2) years labor, on all Burners: Oven, Broiler, Stainless BBQ burner, Griddle Burners, Sealed Burners, Wok Burner,
•Five (5) years parts on Burner Grates, Grill Grates, Griddle Plate and Porcelain Enameled Parts.
•Lifetime parts and two (2) years labor against rust on all stainless steel panels and components.
WILL PAY FOR:
All repair labor and parts found to be defective due to material or workmanship for two (2) full years “IN HOME” warranty. This does not apply if the unit was subjected to other than normal household use. An Authorized Factory Agent must provide service during normal working hours. No charges will be made for repair or replacement at the location of original installation. No charges will be made for defective factory parts returned
Replacement of parts will be freight prepaid by Capital and shipped regular ground. Any requests for other than standard ground shipments must be paid by customer. The company will not be liable for additional transportation costs, labor cost, taxes or export/import duties. This warranty shall not apply, nor can we assume responsibility for damage that might result from failure to follow manufacturer’s instructions or local codes where the appliance has been tempered with or altered in any way or which, in our judgment, has been subjected to misuse, negligence, or accident. Implied warranty shall not extend beyond the duration of this written warranty. This warranty is in lieu of all warranties, expressed or implied and all other obligations or liability in connection with the sale of this product.
WILL NOT PAY FOR:
•Installation or
•Shipping damage that is not a direct result of packaging (for example freight handling).
•Service by an unauthorized agency.
•Use of unauthorized parts.
•Service during hours other than normal working hours.
•Improper installation.
•Service visit to teach you how to operate the appliance, correct the installation, reset circuit breakers or replace fuses.
•Repair other than normal household use.
•Damage caused by accident, abuse, alteration, misuse, incorrect installation or installation not in accordance with local codes.
•Unit(s) installed in non-residential applications.
This warranty applies to appliances used in residential application only. It does not cover their use in commercial situations. This warranty is for products purchased and retained in the 50 States of the U.S.A, the District of Columbia and Canada. This warranty applies even if you should move during the warranty period. Should the original purchaser sell the appliance during the warranty period, the new owner continues to be protected until the expiration date of the original purchaser’s warranty period. This warranty gives you the specific legal rights. You may also have other rights, which vary from State to State.
Capital E.S.P. (Extended Service Plan) may be purchased at an additional cost. Call us at
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