![](/images/new-backgrounds/1299728/299728133x1.webp)
Symptom | Possible Cause | Recommended Action |
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● Printing color is | The color of the final | Try using a lighter color |
different from | printout is affected by | disc or a darker color ink |
what I expected. | both the color of the ink | ribbon. |
| ribbon and the color of |
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| the disc you are printing |
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| on. |
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● Printing is | Improper alignment of | Use the printing guide |
misaligned. | the disc in the tray. | when aligning the disc in |
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| the tray (page 18). |
● Cannot print. | The ink ribbon is used | Replace the ink ribbon |
| up. | cassette with a new |
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| one.* |
| The driver is not | 1. [Start], [Control |
| installed correctly. | Panel], [System], and |
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| then [Device Manager]. |
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| 2. Check if [CW100 |
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| Device] is displayed |
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| under [Universal Serial |
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| Bus controllers]. |
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| • If you see a question |
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| mark (?) or |
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| exclamation point (!) |
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| next to [CW100 |
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| Device], disconnect the |
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| USB cable from your |
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| computer, and |
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| this CD/DVD LABEL |
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| PRINTER application. |
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| Installing the |
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| application also installs |
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| the driver. After |
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| reinstalling, reconnect |
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| the USB cable. |
Symptom | Possible Cause | Recommended Action |
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● The last part of | Too many characters | Use a smaller font size |
input data does | per line | or reduce the number |
not print. |
| of characters per line. |
| Too many lines | Use a smaller font size |
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| or reduce the number |
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| of lines. |
● Cannot import | The music CD you are | Type text manually into |
trying to import from | the label input boxes, or | |
| does not have any CD- | find a Website on the |
| Text on it. | Internet that contains |
| Your CD drive does not | the data you want to |
| include on the label, | |
| support reading of CD- | |
| copy it, and then paste | |
| Text. | |
| it into the label input | |
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| |
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| boxes. |
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● Cannot create | The specified drive or | Remove the write |
a data index | media where you are | protection or delete |
file. | trying to save the data | data you no longer need |
| is write protected or | to make room from the |
| full. | data index file. Other |
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| options include |
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| switching to a different |
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| drive or different media. |
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*See the printer User’s Guide.
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