Troubleshooting
Wiring
•Check for correct length and AWG of wires. See page 7.
•Check that wires are correctly inserted into the terminal blocks (not loose, no two sharing the same position).
•Check board markings for correct terminal block placements.
•Make sure high voltage and Telco Wires do not share the same conduit.
•Use metal conduit, not PVC.
No Power To Unit
•Check power at source. Power must come from a dedicated 110VAC outlet.
•The transformer’s outlet should be wired to its own circuit breaker.
•Check “SYS PWR” LED indicators. If “UV” or “OV” are lit, press “PWR MON RST” button. If either of those two LEDs are still lit, check transformer and outlet.
Door Strikes/Maglocks/Gate Operator not working
•Check power source. Strikes, Maglocks and Gate Operator must be powered independent from unit.
•Connect and test different Strike or Maglock. Make sure Strike or Maglock is not defective.
•Door Strike: Pin connections “NO” and “COM” at Relay terminal.
•Maglock: Pin connections “NC” and “COM” at Relay terminal.
•Gate Operator: Pin connections “NO” and “COM” at Relay terminal.
Postal Lock or AutoCall device not working
•Short “IN” and “COM” pin connections to verify functionality. If wiring is correct and device still does not work, contact technical support.
Card Reader not communicating with Unit
•Make sure Wiegand is configured to a door (program step 60).
•Check Wiegand reader module connections.
•Connect and test a functioning reader. Make sure reader is not defective.
•Did you add the card(s) to the database while in programming mode?
•Check card format compatibility. The unit is only compatible with 26 and
•Review the transactions using Versa XS, if applicable, and check whether card failed.
Phone not functioning with the Unit
•Did you wire the Bypass Board correctly? See page 10.
•Is Bypass Board switch set to “OPERATE”?
•Using an alarm system? If so, see page 9.
•Using an alarm system on multiple unit configuration? If so, see pages 9 and 10.
Aux Open/Exit Request device not working
•Did you assign a relay to the REX? See the unit’s programming manual.
•Check connections at Door # terminal(s). Wires to “COM” and “EXT REQ #” connection.
Transmitter not working
•Did you use the correct coaxial cable? See page 7.
•Is the remote antenna installed correctly? Is it outside of the unit’s enclosure?
•Did you add the transmitter(s) to the database while in programming mode?
•Only Passport or Homelink transmitters can be used.
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