Technical Information
Troubleshooting Guide
| Symptom |
| Cause(s) |
|
|
| Product defaulted |
|
|
|
|
| Product is on |
| Faulty LED board |
|
|
| |
|
| Faulty LED Driver board | |
| LEDs are off |
| |
|
|
| Faulty LED Control board |
|
|
| Faulty Display board |
| Product and LEDs are on |
| Faulty head fan |
| Head fan is off |
| Faulty sensor or wiring |
|
|
|
|
|
|
| Faulty wiring |
| Product and LEDs are on |
|
|
|
| Faulty zoom servo | |
| Zoom is inactive |
|
|
|
| Faulty LED Control board | |
|
|
| Faulty Display board |
|
|
| Faulty sensor |
|
|
|
|
| Pan movement problem |
| Faulty pan belt |
|
|
| |
|
| Faulty pan motor | |
|
|
| |
|
|
|
|
|
|
| Faulty Display board |
|
|
| Faulty tilt sensor |
| Tilt movement problem |
| Faulty tilt belt |
|
|
| |
|
| Faulty tilt motor | |
|
|
| |
|
|
|
|
|
|
| Faulty Display board |
| Circuit breaker/fuse |
| Excessive circuit load |
| keeps tripping/blowing |
| Short circuit along the power wires |
|
|
| No power |
| Product does not power |
| Loose or damaged power cord |
| up |
| Blown fuse |
|
|
| Faulty internal power supply |
|
|
| Wrong DMX addressing |
|
|
| Damaged DMX cables |
|
|
| Wrong polarity on the controller |
|
|
| Loose DMX cables |
|
|
| Non DMX cables |
| Product does not respond |
| Bouncing signals |
|
| Long cable / low level signal | |
| to wired DMX or |
| |
| responds erratically |
|
|
|
|
|
|
|
|
| Too many products |
|
|
|
|
|
|
| Interference from AC wires |
|
|
|
|
|
|
| Faulty Display board |
Action(s)
Configure product’s parameters
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Send unit for repair
Reduce total load placed on the electrical circuit Check electrical wiring
Check for voltage on outlet Check power cord Replace fuse
Send unit for repair Check unit addressing Check DMX cables
Check polarity switch settings on the controller Check cable connections
Use only DMX compatible cables Install terminator as suggested
Install an optically coupled DMX splitter before a long section of cable or right after the product with the strong signal
Install an optically coupled DMX splitter after unit #32
Keep DMX cables separated from power cables or fluorescent/black lights
Send unit for repair
If you still experience technical problems after trying the above solutions or if you need to send the unit for repair, contact CHAUVET® Technical Support.
