Page 18 of 52 Scor pion™ GBC 2.0/RGY Us er Manual (Rev. 2 ML)
5. Technical Information

Product

Maintenance

Dust build-up reduces light output p erformanc e and can cause overh eating. Thi s can
lead to reduction of the lig ht sour ce’s li fe and mechani cal wea r. To m aintain opt imum
performance and minimiz e wear, clean your li ghting produ cts at least twic e a month.
(Use and environmental con ditions may require increas ed cleaning frequency.)
• Unplug the product from power.
• Wait until the product is cold.
• Use a vacuum (or dr y compressed air ) and a soft brush t o remove dust coll ected
on the external surface and fan vents.
• Clean the glass panel (l aser aperture) with a mild solut ion of glass cl ea ner or
isopropyl alcohol.
• Apply the solution directly to a soft, lint-free cotton cloth or a lens cl ea ning tissue,
and drag any dirt or grime to the outside of the glass.
• Gently polish t h e glass surfac e u ntil it is free of haze and lint.
Always dry the glass surfa ce carefully after cleani ng them.
DO NOT spin the fan u sin g com pre ss ed ai r bec au se you c oul d dam age
it.
DO NOT open this product for cleani ng or servicing.

Returns

The user must send th e merch andi se pr epaid, in the or igi nal b ox, a nd wit h it s ori ginal
packing and accessories. CHAUVET® will not issue cal l tags.
Call CHAUVET® and requ est a Return Merch andise Authorizati on (R
MA) number
before shipping th e product. Be prepar ed to pro vid e t he m od el num ber, serial number,
and a brief description of the cause for the return.
The user must clearl y label the pack age with a Return Merchandise Auth orization
(RMA) number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. In s t e ad, write it on a
properly affixed label.
Once you have received th e RMA number, please include t he following informat ion on a
piece of paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem
Be sure to pack th e pr oduct properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or
replace returned product(s).

Claims

The carrier is r esponsibl e for any d amage i ncurred durin g ship ping to this produc t or
any part that shipped with it . Ther efore, if th e receiv ed merch andise a ppears t o hav e
damages caused during shipping, the c ustomer m ust subm it the dam age rep ort and
any related claims with th e carrier, not CHA UVET®. The customer must submit the
report upon reception of th e damaged merchandise. F ailure to do so in a timely manner
may invalidate the custom er’s claim with the carri er.
For other issues s uch as missing compo nents or parts, dam age not related to shipping,
or concealed damage, th e c ustomer must make claim s to CHAUVET® within 7 day s of
receiving the product.