Chauvet RGY, GBC 2.0 user manual Technical Information, Returns Claims, Product Maintenance

5. Technical Information

Product Maintenance

Returns

Claims

Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of the light source’s life and mechanical wear. To maintain optimum performance and minimize wear, clean your lighting products at least twice a month. (Use and environmental conditions may require increased cleaning frequency.)

•Unplug the product from power.

•Wait until the product is cold.

•Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external surface and fan vents.

•Clean the glass panel (laser aperture) with a mild solution of glass cleaner or isopropyl alcohol.

•Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue, and drag any dirt or grime to the outside of the glass.

•Gently polish the glass surface until it is free of haze and lint.

Always dry the glass surface carefully after cleaning them.

DO NOT spin the fan using compressed air because you could damage it.

DO NOT open this product for cleaning or servicing.

The user must send the merchandise prepaid, in the original box, and with its original packing and accessories. CHAUVET® will not issue call tags.

Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.

The user must clearly label the package with a Return Merchandise Authorization (RMA) number. CHAUVET® will refuse any product returned without an RMA number.

DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.

Once you have received the RMA number, please include the following information on a piece of paper inside the box:

•Your name

•Your address

•Your phone number

•The RMA number

•A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. FedEx packing or double-boxing are recommended.

CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).

The carrier is responsible for any damage incurred during shipping to this product or any part that shipped with it. Therefore, if the received merchandise appears to have damages caused during shipping, the customer must submit the damage report and any related claims with the carrier, not CHAUVET®. The customer must submit the report upon reception of the damaged merchandise. Failure to do so in a timely manner may invalidate the customer’s claim with the carrier.

For other issues such as missing components or parts, damage not related to shipping, or concealed damage, the customer must make claims to CHAUVET® within 7 days of receiving the product.

Page 18 of 52 Scorpion™ GBC 2.0/RGY User Manual (Rev. 2 ML)