Reporting Safety Defects to General Motors | Chevrolet 2008 guide

Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors.

Call 1-800-222-1020, or write:

Chevrolet Motor Division

Chevrolet Customer Assistance Center

P.O. Box 33170

Detroit, MI 48232-5170

In Canada, call 1-800-263-3777 (English) or

1-800-263-7854 (French), or write:

General Motors of Canada Limited

Customer Communication Centre, CA1-163-005

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

Service Publications Ordering Information

Service Manuals

Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc.

Service Bulletins

Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle.

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Chevrolet 2008 Reporting Safety Defects to General Motors, Service Publications Ordering Information, Service Bulletins

Contents

Seats and Restraint Systems Service and Appearance CareCustomer Assistance Information Canadian Owners Propriétaires Canadiens Safety Warnings and Symbols Using this ManualIndex Vehicle Symbols Vehicle Damage Warnings Seats and Restraint Systems Front Seats Manual Seats Power Seats Manual Lumbar Reclining Seatbacks Heated SeatsManual Reclining Seatbacks Page Power Reclining Seatbacks Head Restraints Do not have a seatback reclined if your vehicle is moving Power Lift Seat Rear Seats Split Folding Rear SeatPage Safety Belts Safety Belts They Are for Everyone Why Safety Belts Work Page Person keeps going until stopped by something Questions and Answers About Safety Belts How to Wear Safety Belts Properly Page What is wrong with this? What is wrong with this? Belt is buckled in the buckle Belt is over an armrest What is wrong with this? Belt is behind the body Belt is twisted across the body Lap-Shoulder Belt Page Safety Belt Pretensioners Shoulder Belt Height AdjusterRear Safety Belt Comfort Guides Page Page Safety Belt Use During Pregnancy Safety Belt Extender Child Restraints Older Children What is the proper way to wear safety belts? Page Infants and Young Children Page What are the different types of add-on child restraints? Child Restraint Systems Securing an Add-On Child Restraint in the Vehicle Securing the Child Within the Child Restraint Where to Put the Restraint Conﬁgurations for Use of Child Restraints Lower Anchors and Tethers for Children Latch Lower Anchors Top Tether Anchor Lower Anchor and Top Tether Anchor Locations Rear SeatPage Securing a Child Restraint Designed for the Latch System Page Page Page Securing a Child Restraint in a Rear Seat Position Page Securing a Child Restraint in the Right Front Seat Position Page Page Page Airbag System Page Where Are the Airbags? Driver Side shown, Passenger Side similar Driver Side shown, Passenger Side similar When Should an Airbag Inﬂate? Page What Makes an Airbag Inﬂate? How Does an Airbag Restrain? What Will You See After an Airbag Inﬂates? Passenger Sensing System United States CanadaPage Page Page Page Servicing Your Airbag-Equipped Vehicle Adding Equipment to Your Airbag-Equipped VehiclePage Checking the Restraint Systems Safety BeltsRestraint System Check Airbags Replacing Restraint System Parts After a Crash Page Features and Controls Starting and Operating Your Vehicle Section Features and Controls Universal Home Remote System Keys Remote Keyless Entry RKE System Remote Keyless Entry RKE System Operation Battery Replacement Matching Transmitters to Your Vehicle Remote Vehicle Start Page Remote Start Ready Doors and Locks Door Locks Door Ajar Reminder Power Door LocksDelayed Locking Programmable Automatic Door Locks Lockout Protection Rear Door Security LocksProgrammable Automatic Unlocking Trunk Remote Trunk Release Trunk Assist Handle Emergency Trunk Release Handle Windows Express-Down Window Power WindowsProgramming the Power Windows Express-Up Window Express Window Anti-Pinch Override Express Window Anti-Pinch FeatureWindow Lockout Sun Visors Content Theft-DeterrentTheft-Deterrent Systems Arming the System How to Detect a Tamper Condition How the System Alarm is ActivatedHow to Turn Off the System Alarm Disarming the System PASS-KeyIII+ Electronic Immobilizer PASS-KeyIII+ Electronic Immobilizer OperationPage New Vehicle Break-In Starting and Operating Your VehicleIgnition Positions Key In the Ignition Starting Procedure Retained Accessory Power RAPStarting the Engine Page Adjustable Throttle and Brake Pedal Engine Coolant Heater To Use the Engine Coolant Heater Automatic Transmission Operation Four Speed Transmission Page Automatic Transmission Operation Six Speed Transmission See If Your Vehicle is Stuck in Sand, Mud, Ice, or Snow on Page Driver Shift Control DSC Shift lever forward or rearward Second or Third Gear Start Feature Parking Brake Shifting Into Park Leaving Your Vehicle With the Engine Running Torque Lock Parking Over Things That Burn Shifting Out of ParkEngine Exhaust Running the Vehicle While Parked Manual Rearview Mirror Cleaning the MirrorMirrors Automatic Dimming Rearview Mirror with OnStar and Compass Compass Calibration Compass OperationCompass Variance Outside Power Mirrors Outside Automatic Dimming Mirror OnStar SystemHeated Outside Mirrors Available Services with Safe & Sound Plan OnStar ServicesOnStar Hands-Free Calling OnStar Virtual Advisor How OnStar Service WorksOnStar Steering Wheel Controls Universal Home Remote System Your Responsibility Universal Home Remote System Operation With Three Round LED Programming Universal Home Remote Rolling Code Programming Universal Home Remote Fixed Code Page Page Reprogramming Universal Home Remote Buttons Using Universal Home RemoteErasing Universal Home Remote Buttons Storage Areas Driver Storage Compartment SunroofConvenience Net Page Instrument Panel Section Instrument Panel Driver Information Center DICPage Instrument Panel Overview Glove Box. See Glove Box on Other Warning Devices Hazard Warning FlashersHorn Turn Signal/Multifunction Lever Tilt and Telescopic Steering Wheel Headlamp High/Low-Beam Changer Turn and Lane-Change SignalsFlash-to-Pass Windshield Wipers Windshield Washer Cruise Control Setting Cruise Control Passing Another Vehicle While Using Cruise Control Increasing Speed While Using Cruise ControlReducing Speed While Using Cruise Control Using Cruise Control on Hills Ending Cruise Control HeadlampsErasing Speed Memory Headlamps Off in Park Delayed HeadlampsHeadlamps on Reminder Daytime Running Lamps DRL Automatic Headlamp System Fog Lamps Instrument Panel Brightness Parade Dimming Dome LampEntry/Exit Lighting Front Reading Lamps Trunk Lamp Battery Run-Down ProtectionRear Reading Lamps Overhead Ambient Lighting Accessory Power Outlets Power Outlet 115 Volt Alternating Current Climate Control System Climate ControlsOperation Maximum Air Conditioning Defogging and Defrosting Rear Window Defogger Automatic Climate Control SystemRemote Start Climate Control Operation Automatic Operation Manual Operation Page This mode Outlet Adjustment Operation TipsPage Instrument Panel Cluster United States Base version shown, Canada Similar Trip Odometer Speedometer and OdometerTachometer Safety Belt Reminder Light Safety Belt RemindersPassenger Safety Belt Reminder Light Airbag Readiness Light Passenger Airbag Status Indicator Page Charging System Light Brake System Warning Light Antilock Brake System ABS Warning Light Page Engine Coolant Temperature Engine Coolant Temperature Gage When the Light Flashes First and Then is Solid Malfunction Indicator LampWhen the Light is Solid Tire Pressure LightPage Emissions Inspection and Maintenance Programs Security Light Oil Pressure LightCruise Control Light Highbeam On Light Fuel Gage DIC Operation and Displays Outside Air Temperature and OdometerDriver Information Center DIC Information Modes MPG L/100 KM Inst Instantaneous Trip a or Trip BMPG L/100 KM AVG Average AV Average Speed Auto Automatic Lights OFF DIC Warnings and MessagesTire Pressure Auto Automatic Lights on Brake Fluid Check Tire Press Pressure ESC Electronic Stability Control Active ENG Engine PWR Power ReducedESC Electronic Stability Control OFF KEY FOB Batt Battery LOW LOW Fuel Service ESC Electronic Stability Control SVC Service Tire Monitor DIC Vehicle Personalization Entering Personalization Menu OIL Life Reset Personalization Menu Modes Lock Horn Light Flash Auto Unlk Unlock Unlk Unlock Exiting Personalization Menu EXT Exterior Lights Audio Systems AM/FM Radio with Optional CD Player Setting the ClockMP3 Radio with a Single CD Player Changing the Time and Date Default Settings MP3 Radio with a Six-Disc CD Player Radios Changing the Time and Date DefaultSettings Option AM-FM RadioPage Radio Data System RDS Playing the Radio Finding a Station Storing a Radio Station as a Favorite Setting Preset Stations AM-FM Radio Setting the Tone Bass/Midrange/Treble Adjusting the Speakers Balance/FadePage Playing a CD XM Satellite Radio ServiceRadio Messages Radio Messages for XM Only Care of Your CDs Care of Your CD PlayerPage Playing an MP3 CD-R or CD-RW Disc CD Messages MP3 CD-R or CD-RW Disc Using an MP3Using the Auxiliary Input Jack Compressed Audio MP3 Format No Folder Root DirectoryEmpty Directory or Folder Order of Play Preprogrammed Playlists File System and NamingPlaying an MP3 Page XM Radio Messages Theft-Deterrent Feature Audio Steering Wheel Controls Radio Reception FM Stereo Backglass Antenna XM Satellite Radio Antenna SystemPage Section Driving Your Vehicle Your Driving, the Road, and the Vehicle Defensive Driving Your Driving, the Road, and the VehicleDrunk Driving Control of a Vehicle Braking See Brake System Warning Light on Antilock Brake System ABS Using ABSBraking in Emergencies Traction Control System TCS Traction Control Operation Electronic Stability Control ESC Page Panic Brake Assist Electric Power SteeringHydraulic Power Steering Steering Steering Tips Steering in Emergencies Passing Off-Road RecoveryLoss of Control Skidding Driving at Night Driving in Rain and on Wet Roads Hydroplaning Before Leaving on a Long TripHighway Hypnosis Other Rainy Weather Tips Hill and Mountain Roads Winter Driving Driving on Snow or Ice If You Are Caught in a Blizzard If Your Vehicle is Stuck in Sand, Mud, Ice, or Snow Rocking Your Vehicle to Get It Out Loading the Vehicle Steps for Determining Correct Load Limit Tire and Loading Information LabelLabel Example Description Total Example Description Total Certiﬁcation Label Towing Your Vehicle TowingRecreational Vehicle Towing Dinghy Towing Exceed 65 mph 105 km/h while towing your vehicle Dolly Towing Towing a Trailer Weight of the Trailer If You Do Decide to Pull a Trailer Weight of the Trailer Tongue Hitches Total Weight on Your Vehicle’s TiresSafety Chains Trailer Brakes Passing Turn Signals When Towing a TrailerFollowing Distance Backing Up Driving on Grades Parking on Hills Engine Cooling When Trailer Towing When You Are Ready to Leave After Parking on a HillMaintenance When Trailer Towing Changing a Tire When Trailer Towing Windshield Wiper Blade Replacement Checking Things Under the Hood Capacities and Speciﬁcations Service Accessories and Modiﬁcations California Proposition 65 Warning Doing Your Own Service WorkCalifornia Perchlorate Materials Requirements Fuel Adding Equipment to the Outside of the Vehicle Gasoline Speciﬁcations Gasoline OctaneCalifornia Fuel Additives Fuels in Foreign Countries Filling the TankPage See Washing Your Vehicle on Filling a Portable Fuel Container Checking Things Under the Hood Hood ReleasePage Engine Compartment Overview Pressure Cap. See Pressure Cap on Page Pressure Cap. See Pressure Cap on Page Engine Oil Checking Engine Oil When to Add Engine Oil L4 Engine V6 Engine What Kind of Engine Oil to Use Engine Oil Life System When to Change Engine OilEngine Oil Additives How to Reset the Engine Oil Life System What to Do with Used Oil When to Inspect the Engine Air Cleaner/Filter Engine Air Cleaner/FilterHow to Inspect the Engine Air Cleaner/Filter Page Automatic Transmission Fluid Engine Coolant What to Use Checking Coolant Adding Coolant Coolant Surge Tank Pressure Cap Pressure CapEngine Overheating If Steam Is Coming From Your Engine If No Steam Is Coming From Your Engine Overheated Engine Protection Operating Mode Cooling System 5L V6 Engine shown 4L L4, 3.6L V6 Engines similarPage How to Add Coolant to the Coolant Surge Tank Page Power Steering Fluid When to Check Power Steering Fluid How to Check Power Steering Fluid Windshield Washer Fluid Adding Washer Fluid Brakes Brake Fluid What to Add Brake Wear Brake AdjustmentBrake Pedal Travel Replacing Brake System Parts BatteryVehicle Storage Jump Starting Page Page Page Jumper Cable Removal Headlamp Aiming Bulb ReplacementHalogen Bulbs Taillamps, Turn Signal, and Stoplamps License Plate Lamp Back-up Lamp Replacement Bulbs Windshield Wiper Blade ReplacementExterior Lamp Bulb Number Tires Winter Tires Low-Proﬁle Performance Tire Tire Sidewall Labeling Passenger P-Metric Tire ExamplePage Page Tire Terminology and Deﬁnitions Light Truck LT-Metric Tire a tire used on Page Inﬂation Tire Pressure When to Check How to Check High-Speed Operation Tire Pressure Monitor SystemPage Tire Pressure Monitor Operation Tpms Malfunction Light and Message Tpms Sensor Matching Process Tire Inspection and Rotation Page When It Is Time for New Tires Buying New Tires Page Different Size Tires and Wheels Treadwear 200 Traction AA Temperature aUniform Tire Quality Grading Treadwear Traction AA, A, B, C Temperature A, B, C Wheel ReplacementWheel Alignment and Tire Balance Used Replacement Wheels Tire Chains If a Tire Goes Flat Changing a Flat Tire Removing the Spare Tire and Tools Tire Changing ToolsPage Removing the Flat Tire Installing the Spare Tire Page Remove all of the wheel nuts Remove the ﬂat tire Page Page Page Storing a Flat or Spare Tire and Tools Storing a Flat Tire and Tools Compact Spare Tire On your compact spare Interior Cleaning Appearance Care Fabric/Carpet Instrument Panel, Vinyl, and Other Plastic Surfaces Weatherstrips Care of Safety BeltsWashing Your Vehicle Cleaning Exterior Lamps/Lenses Finish Care Aluminum Wheels Windshield and Wiper BladesProtecting Exterior Bright Metal Parts Sheet Metal Damage TiresFinish Damage Vehicle Care/Appearance Materials Underbody MaintenanceChemical Paint Spotting Description Usage Vehicle Identiﬁcation Number VIN Vehicle IdentiﬁcationEngine Identiﬁcation Electrical System Service Parts Identiﬁcation LabelPower Windows and Other Power Options Add-On Electrical Equipment Fuses Instrument Panel Fuse Block Fuses Usage Cluster Engine Compartment Fuse Block Fuses Usage Left Headlamp Low-Beam Relays Usage Rear Compartment Fuse BlockDiodes Usage Wiper Passenger Seat Controls Driver Seat Controls Not Used 106 Sunroof Controls Capacities Capacities and SpeciﬁcationsApplication English Application English Metric Engine SpeciﬁcationsEngine VIN Code Transmission Spark Plug Gap 110 Section Maintenance Schedule By warranty Maintenance ScheduleMaintenance Requirements Introduction Using the Maintenance Schedule Scheduled Maintenance Scheduled Maintenance Service Maintenance Additional Required Services Additional Required Services Maintenance Footnotes Engine Oil Level Check Owner Checks and ServicesAt Each Fuel Fill Engine Coolant Level Check At Least Once a Year Starter Switch CheckAt Least Once a Month Tire Inﬂation Check Automatic Transmission Shift Lock Control System Check Ignition Transmission Lock Check Underbody Flushing Service Recommended Fluids Lubricants Usage Fluid/Lubricant Maintenance Replacement Parts Part Part Numbers ACDelco Part Numbers Engine Drive Belt Routing 5L V6 Engine 4L L4 Engine 6L Engine Maintenance Record Maintenance Record Maintenance Record cont’d Maintenance Record cont’d Customer Assistance and Information Vehicle Data Recording and Privacy Customer Satisfaction Procedure Customer Assistance and InformationPage Page My GM Canada Canada only Online Owner CenterUnited States only Online Owner Center allows you to United States Customer Assistance Customer Assistance for Text Telephone TTY UsersCustomer Assistance Offices Canada Customer Assistance Roadside Assistance Program GM Mobility Reimbursement ProgramCHEV-USA 1-800-243-8872 Text telephone TTY Services Provided Who is Covered? Calling for Assistance Towing and Road Service Exclusions Scheduling Service AppointmentsCourtesy Transportation Additional Program Information Shuttle ServiceTransportation Options Public Transportation or Fuel Reimbursement Collision Parts Collision Damage RepairRepair Facility Insuring Your Vehicle If a Crash Occurs Managing the Vehicle Damage Repair Process Reporting Safety Defects to the United States Government Reporting Safety DefectsReporting Safety Defects to the Canadian Government Service Publications Ordering Information Reporting Safety Defects to General MotorsService Bulletins Current and Past Model Order Forms Owner InformationOrder Toll Free Monday-Friday 800 AM 600 PM Eastern Time Vehicle Data Recording and Privacy Event Data Recorders Navigation System OnStarRadio Frequency Identiﬁcation Rfid Page Page CD, MP3 Page EDR 102 Brightness Cluster Overview Storage Area Page MP3 Page Page California Perchlorate Materials Requirements 108 DIC Windshield