STEP THREE — Canadian Owners: In the event
thatyou do not feel your concerns have been addressed
afterfollowing the procedure outlined in Steps 1 and 2,
GeneralMotors of Canada Limited wants you to be aware
ofits participation in a no-charge Mediation/Arbitration
Program.General Motors of Canada Limited has
committedto binding arbitration of owner disputes
involvingfactory-related vehicle service claims.
Theprogram provides for the review of the facts
involvedby an impartial third party arbiter, and may
includean informal hearing before the arbiter. The
programis designed so that the entire dispute settlement
process,from the time you file your complaint to the
finaldecision, should be completed in about 70 days.
Webelieve our impartial program offers advantages over
courtsin most jurisdictions because it is informal, quick,
andfree of charge.
Forfurther information concerning eligibility in the
CanadianMotor Vehicle Arbitration Plan (CAMVAP), call
toll-free1-800-207-0685, or call the General Motors
CustomerCommunication Centre, 1-800-263-3777
(English),1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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