Chapter 5 Troubleshooting

Symptom Configuration windows do not display when you click the Setup link in the Main window.

Possible Cause You or another user recently exited the configuration windows by exiting a browser without first clicking the Logout button. In this case, it can take up to 2 minutes before the configuration windows become available.

Recommended Action Wait 2 minutes and try again.

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Basic Setup Window” section on page 3-5, the “Mail & FTP Window” section on page 3-28, and the “Event Window” section on page 3-31. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the back focus as described in the “Adjusting Back Focus on the IP Camera” section on page 2-8. Configure options for video as described in the “Video Window” section on page 3-19.

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Cisco Systems 2500 Series, CIVS-IPC-2500 manual Troubleshooting

CIVS-IPC-2500, 2500 Series specifications

The Cisco Systems 2500 Series routers are a series of versatile, feature-rich networking devices designed to address the needs of various enterprises and small to medium-sized businesses. Released in the early 1990s, the 2500 Series quickly became a backbone solution for organizations seeking reliable and efficient networking capabilities.

One of the defining characteristics of the Cisco 2500 Series is its modular architecture, which allows businesses to customize their routers based on specific networking needs. This modularity accommodates various interface cards, enabling the integration of different protocols and connection types, including serial, Ethernet, and WAN interfaces. As a result, organizations can tailor their routers to support diverse applications while ensuring optimal performance.

The Cisco 2500 Series supports several advanced routing protocols, including RIP, OSPF, EIGRP, and BGP. This support provides flexibility for network design and ensures that users can implement scalable solutions as their business grows. Moreover, the routers come equipped with robust security features, including access control lists (ACLs) and support for VPNs, making them suitable for organizations that require a secure network environment.

A notable feature of the Cisco 2500 Series is its support for Quality of Service (QoS). This functionality allows organizations to prioritize certain types of traffic, ensuring that critical applications, such as VoIP or video conferencing, receive the necessary bandwidth and minimal latency. This is particularly beneficial for businesses that rely on real-time communications and need to maintain high levels of service quality.

Additionally, the implementation of Cisco’s internetworking technologies, such as IP and frame relay, enhances the overall performance and versatility of the 2500 Series routers. These technologies enable efficient data transmission and improve network reliability, which is essential for organizations with complex networking requirements.

In summary, the Cisco Systems 2500 Series routers are known for their modular design, support for multiple routing protocols, robust security features, and advanced QoS capabilities. Their ability to adapt to different networking environments makes them an ideal choice for businesses looking to enhance their connectivity and streamline their operations. Even decades after their introduction, the 2500 Series remains a relevant player in the networking market, demonstrating Cisco's commitment to providing effective solutions for diverse industries.