Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,

365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Cisco 3700 Series Routers Hardware Installation Guide

 

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Cisco Systems 3700 Series Obtaining Technical Assistance, Cisco Technical Support Website, Submitting a Service Request

3700 Series specifications

Cisco Systems 3700 Series routers are a pivotal part of Cisco's portfolio, designed for medium to large enterprises aiming to deliver secure and efficient networking capabilities. Introduced as a versatile solution, these routers provide a comprehensive blend of performance, scalability, and investment protection.

One of the standout features of the Cisco 3700 Series is its modular architecture, allowing organizations to customize their router according to specific needs. This modularity supports various modules for different functions, including voice, data, and video, making the 3700 Series an ideal choice for converged networking environments. Administrators can enhance functionality through an array of WAN and voice interface cards that adapt as the organization's needs evolve.

The 3700 Series is built on Cisco's IOS (Internetwork Operating System), ensuring robust and high-quality performance. It supports advanced routing protocols including EIGRP, OSPF, and BGP, facilitating efficient data transmission across diverse environments. This versatility helps organizations implement sophisticated multi-site connectivity and enables reliable performance in complex network scenarios.

Security is a paramount concern in modern networking, and the Cisco 3700 Series delivers with features such as integrated firewall services, VPN support, and intrusion detection capabilities. These security measures protect sensitive data and ensure secure communication between remote sites—critical in today’s cyber landscape.

Another key characteristic of the 3700 Series is its support for Quality of Service (QoS), which prioritizes time-sensitive traffic such as voice and video. By ensuring that critical applications receive the bandwidth they require, organizations can maintain the quality of service that their users expect.

Moreover, the Cisco 3700 Series is designed with redundancy in mind. Features like dual power supplies and hot-swappable fan trays enhance reliability and uptime, which are crucial for mission-critical applications.

Furthermore, energy efficiency is an increasingly important consideration in network design. The Cisco 3700 Series adheres to modern energy standards, helping reduce the overall carbon footprint while supporting high-performance capabilities.

In summary, the Cisco Systems 3700 Series routers stand out for their modularity, advanced routing capabilities, robust security features, and energy efficiency, making them an optimal choice for enterprises that not only need performance but also flexibility and reliability in their networking solutions. As businesses continue to evolve and adapt, the Cisco 3700 Series is a dependable partner in their connectivity journey, ensuring they can meet current demands while preparing for future challenges.