About the Remapping Feature | Cisco Systems Cisco Unity 3.1 instruction

Appendix: Remapping Extension Numbers

Changing the Number of Installed Ports

Step 7 Close Control Panel.

To Reinstall the TSP

Step 1 On the Cisco Unity server, log on to Windows as an administrator.

Step 2 On the Windows Start menu, click Settings > Control Panel.

Step 3 Double-click Phone and Modem Options. The Phone and Modem Options dialog box appears. Step 4 Click the Advanced tab.

Step 5 Click Add. The Add Driver dialog box appears.

Step 6 Click Cisco Unity-CM Service Provider, then click Add. A dialog box appears confirming the installation of the TSP.

Step 7 Click OK to close the dialog box.

Step 8 Click Close to close the Phone and Modem Options dialog box.

Step 9 Close Control Panel.

Step 10 Restart the Cisco Unity server.

Appendix: Remapping Extension Numbers

About the Remapping Feature

The extension remapping feature lets you convert to the extensions of your choice the calling numbers and forwarding numbers of calls handled by Cisco Unity. This feature is useful, for example, when the phone system cannot map multiple extension numbers on a subscriber phone to a single Inbox.

Remapping can change one or both of the following extension numbers in a call:

•Calling number (the number from which a call originates). For example, Cisco Unity changes the calling number of calls so that the caller ID appears to be a different extension than the one that actually placed the call.

•Forwarding number (the number that a call is going to). For example, unanswered calls to all line extensions on a single phone can be forwarded to the Inbox of a single subscriber; or unanswered calls to phones not assigned to subscribers can be forwarded to the Inbox of a supervisor.

Setting Up Cisco Unity to Remap Extension Numbers

This section includes a procedure for enabling the remapping feature. You can create multiple files in either or both of two directories:

•In the Calling directory, one or more .exm files remap caller ID numbers.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

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Cisco Systems Cisco Unity 3.1 manual About the Remapping Feature, Setting Up Cisco Unity to Remap Extension Numbers

Contents

Integration Steps Integration Tasks Phone System RequirementsCisco Unity Server Integration Description Configuration for 24 or Fewer PortsConfiguration for 25 to 48 Ports Configuration for 49 to 72 Ports PBXLink Box Connections Number of Voice Messaging Ports to Install Integration Features Number of Voice Messaging Ports That Will Answer Calls Programming the Avaya Definity/PBXLink Phone System To program the Avaya Definity/PBXLink phone system Option SettingOption Inspect Call-appr Button Assignment SettingCall-appr Normal Abrdg-appr Extn 3rd voice mail extension Feature Button Number SettingAbrdg-appr Extn 1st voice mail extension Abrdg-appr Extn 2nd voice mail extension Abrdg-appr Extn 5th voice mail extension Abrdg-appr Extn 4th voice mail extensionAbrdg-appr Extn 7th voice mail extension Every third remaining voice mail extension Enter COR Vector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones To Update the PBXLink Box Firmware Setting up the PBXLink BoxClick PBXLinkFirmwareUpdate Select Configuration and press Enter To set up the PBXLink box To set up the port LTNs for three PBXLink digital ports To set up the port LTNs for two PBXLink digital portsLTN Number Voice Messaging Port Value 0007 Switch Parameter Required Setting Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled Go to System Licensing Licensed Features To Set Up the Test Configuration Testing the Integration To Test an Internal Call with Release Transfer To Test an External Call with Release Transfer To Return Example Subscriber to the Default Settings To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Requirements Integrating a Secondary Server for Cisco Unity Failover To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverIntegration Description Dual Phone System Integration Overview Integration Steps When No Phone Systems Are Installed Reinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings Go to System Switch IP Switch To specify switch settings for Cisco CallManagerTo Modify Voice Port Settings Page To Remove the Existing TSP Changing the Number of Installed Ports Setting Up Cisco Unity to Remap Extension Numbers About the Remapping FeatureTo Reinstall the TSP To Remap Extension Numbers Wildcard Syntax and ExamplesRule Original Number New Number To Set the Port Assignments in the Registry Ctrl-Alt-Delete System Configuration SettingsConventions Convention Description Cisco.com Obtaining DocumentationDocumentation DVD Cisco Product Security Overview Documentation FeedbackOrdering Documentation Obtaining Technical Assistance Reporting Security Problems in Cisco ProductsCisco Technical Support Website Definitions of Service Request Severity Submitting a Service Request Obtaining Additional Publications and Information