20
Avaya Definity Gx/PBXLink Integration Guide for CiscoUnity 3.1
OL-1846-06
Avaya Definity Gx/PBXLink Integration Guide for CiscoUnity 3.1
Testing the Integration
Caution In programming the phone system, do not send calls to voice messaging ports in CiscoUnity that cannot
answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging
port is set only to Message Waiting Indication, do not send calls to it.
Step4 Type the extension for the port.
Step5 Repeat Steps 2 through 4 for the remaining ports.
Step6 Click the Save icon.
Step7 For the settings to take effect, exit and restart the CiscoUnity software.
Testing the Integration
To test whether CiscoUnity and the phone system are integrated correctly, do the procedures in the order
listed.
If any of the steps indicates a failure, refer to the following documentation as applicable:
•The installation guide for the phone system
•Cisco Unity Troubleshooting Guide
•The setup information earlier in this document
To Set Up the Test Configuration
Step1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that CiscoUnity is
connected to.
Step2 Set Phone 1 to forward calls to the CiscoUnity pilot number when calls are not answered.
Step3 In the Cisco Unity Administrator, go to the Subscribers> Subscribers > Profile page.
If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then
click Find, and select Example Subscriber in the list that appears.
Step4 In the Extension field, enter the extension of Phone 1.
Step5 Click the Save icon.
Step6 In the navigation bar, click Call Transfer to go to the Subscribers> Subscribers > Call Transfer page
for Example Subscriber.
For more information on transfer settings, refer to the “Subscriber Template Call Transfer Settings”
section in the online Help for the CiscoUnity Administrator.
Step7 Under Transfer Incoming Calls, click Yes, Ring Subscriber’s Extension, and confirm that the extension
number is for Phone 1.
Step8 Under Transfer Type, click Release to Switch.
Step9 Click the Save icon.
Step10 In the navigation bar, click Messages to go to the Subscribers> Subscribers > Messages page for
Example Subscriber.
Step11 Under Message Waiting Indicators (MWIs), check the Use MWI for Message Notification check box.