Cisco Systems E2000 Appendix A Troubleshooting, Your computer cannot connect to the Internet

Linksys E2000

Appendix A: Troubleshooting

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect to the Internet:

••Verify that the power adapter is connected to the Router and to a power outlet.. If connected to a power strip, make sure the power strip is turned on..

••Make sure that the Power LED, Internet LED, and Wireless LED are on.. If you have any wired computers connected to the Router, make sure the appropriate port LED is lit..

NOTE: The Power LED flashes after the Router’s power cord is plugged in.. If the LED remains flashing for more than 30 seconds, it may indicate that the Router is not working properly.. For assistance, use a computer or device with Internet access to refer to our Linksys E2000 support section on the web, www.linksys.com/support/E2000

••Make sure that the your DSL or cable modem is connected to your Router’s Internet port using an Ethernet cable..

••Reset all of the devices on your network:

1.Turn off all of your network computers and devices, and then unplug the power adapter from your Router..

2.Unplug your modem’s power cord (and coaxial cable if you have a cable modem), and wait two minutes..

3.Reconnect your modem’s power cord (and coaxial cable) and wait two more minutes..

4.Reconnect the power adapter to the Router, and then power on all of your network computers and devices..

The modem does not have an Ethernet port.

The modem is a dial-up modem for traditional dial-up service.. To use the Router, you need a cable/DSL modem and high-speed Internet connection..

You cannot use the DSL service to connect manually to the Internet.

After you have installed the Router, it will automatically connect to your Internet Service Provider (ISP), so you no longer need to connect manually..

Appendix A: Troubleshooting

The DSL telephone line does not fit into the Router’s Internet port.

The Router does not replace your modem.. You still need your DSL modem in order to use the Router.. Connect the telephone line to the DSL modem, and then insert the setup CD into your computer.. Click Set up your Linksys Router and follow the on‑screen instructions..

When you double-click the web browser, you are prompted for a username and password. If you want to get rid of the prompt, follow these instructions.

Launch the web browser and perform the following steps (these steps are specific to Internet Explorer but are similar for other browsers):

1.Select Tools > Internet Options..

2.Click the Connections tab..

3.Select Never dial a connection..

4.Click OK..

The Router does not have a coaxial port for the cable connection.

The Router does not replace your modem.. You still need your cable modem in order to use the Router.. Connect your cable connection to the cable modem, and then insert the setup CD into your computer.. Click Set up your Linksys Router and follow the on‑screen instructions..

The computer cannot connect wirelessly to the network.

Make sure the wireless network name or SSID is the same on both the computer and the Router.. If you have enabled wireless security, then make sure the same security method and key are used by both the computer and the Router..

You need to change the settings on the Router.

Wireless network settings can be changed using Cisco Connect.. To change the Router’s advanced settings, refer to “How to Access the Browser-Based Utility” on page 3..

You want to access the browser-based utility from Cisco Connect.

To enter the browser-based utility from Cisco Connect, follow these steps:

1.Open Cisco Connect..

2.On the main menu, click Router settings..

3.Click Advanced settings..

4.Write down the username and password that are displayed.. (To help protect your password, you can copy it to the Clipboard by clicking Copy Password..)

5.Click OK..

Advanced Wireless-N Router 28