Pioneer VSX-D2011-G manual Troubleshooting, SymptomCause, Remedy, Power, The unit does not respond

Techno Tidbits & Problem-solving

Troubleshooting

Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest PIONEER authorized service center or your dealer to carry out repair work.

SymptomCause

Power

The power does not turn on. • The power plug is disconnected.

•The protection circuit may have been activated.

During loud playback the • The protection circuit has been activated

power suddenly switches because the lowest actual impedance of

off.the speakers (as opposed to the speakers’ rated impedance) is dangerously low.

The unit does not respond	•	Static electricity caused by dry air.
when the buttons are
pressed.
During operation, the unit	• The speaker wires are frayed or sticking
suddenly switches off.	out of the jack, and are touching the back of
	the receiver or another set of wires.
AMP ERR blinks in the	•	The receiver probably has a serious
display and the unit turns	problem.
off. The STANDBY indicator
will blink and the unit
cannot be turned on.
FAN STOP blinks in the	• Something is stuck in the fan and/or the
display and the unit turns	fan is broken.
off.
OVERHEAT blinks in the	•	The receiver has gotten too hot.
display and no sound is
output.
THDCT NG blinks in the	•	The thermistor (temperature sensor) is
display and the unit turns	broken.
off.
Setup
The setup screen doesn't	•	The output jacks haven't been connected
appear.	properly.
	•	The TV hasn't been connected to the
	MONITOR OUT 1 jack.
	•	You connected your TV to the MONITOR
	OUT 2 jack instead of the MONITOR OUT 1
	jack.
	•	The PAL/NTSC setting is incorrect.
Every time AUTO	•	The room environment is not optimal for
SURROUND SOUND SETUP	auto setup (too much ambient noise;
is attempted, there is some	obstacles blocking the speakers from the
kind of error, or the settings	microphone; the monitor noise is
seem incorrect.	interferring with the setup; etc.).
The LARGE and SMALL	•	There are other frequencies in the room
settings for speakers after	that are affecting the auto setup.
the AUTO SURROUND
SOUND SETUP are incorrect.

Remedy

•Connect the power plug to the wall outlet.

•Disconnect the power plug from the outlet, and insert again.

•Turn down the volume.

•When it’s convenient go to ACOUSTIC CALIBRATION EQ (pages 99–101) and lower the 63 Hz and 125 Hz equalizer levels using MANUAL setting.

•Switch the unit off, then on again.

•Disconnect the power plug from the outlet, and insert again.

•Reinsert the speaker wires, making sure there are no stray strands of wire and that they are inserted fully (see page 25).

•Don't try to turn on the receiver. Call a Pioneer-accredited repair center to look at the problem.

•Remove the foreign object from the fan. If you can't do this and/or the fan is broken call a Pioneer-accredited repair center to look at the problem.

•Turn the receiver off and allow it to cool down with good ventilation. It is very likely that you have a heat dispersal and ventilation problem so please follow the instructions in “Installing the Receiver” (page 8) carefully.

•Turn the receiver off, unplug from wall and call a Pioneer-accredited repair center to look at the problem.

•Check all connections (see pages 16-23).

•Connect the TV to the MONITOR OUT 1 jacks (see page 16).

•Connect the TV to the MONITOR OUT 1 jacks (see page 16).

•Select the correct PAL/NTSC setting (see page 8).

•Make sure the room environment is in line with the guidelines for auto setup in this manual (see pages 13–14, memos on page 15).

•Check for household appliances (air conditioner, fan, etc.) that may be affecting the environment and switch them off if necessary.

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