7Troubleshooting
The following section provides troubleshooting tips that you can use to verify your system setup.
Before You Call for Technical Assistance
If you are unable to solve the problem easily, contact a Cisco customer service representative for assistance and further instructions. See the “Obtaining Documentation and Submitting a Service Request” section on page 35. Provide the representative with the following information:
•Date you received the chassis
•Chassis serial number
•Type of software and release number
•Brief description of the problem you are having
•Brief explanation of the steps you have taken to isolate and resolve the problem
•Maintenance agreement or warranty information
Verifying Normal Startup Sequence
The LEDs indicate all system states in the startup sequence. By checking the state of the LEDs, you can determine when and where the system failed in the startup sequence.
When you start up the system by turning the power supply switch to the ON () position, the following should occur:
1.Fans: The fans will start operating. The FANS OK LED on the fan assembly module will come on GREEN.
2.DC PEM: The
Note Both DC power inputs (Input 1 and Input 2), MUST be connected to an external power source for correct operation.
3.TCC card: The POWER LED will come on GREEN. The STATUS LED is blank until the IOS is fully booted in the chassis. When the IOS is booted, the STATUS LED will be GREEN if the TCC is the primary (active) card or will be ORANGE if the TCC is in redundant (backup) mode. The MAINT LED is ORANGE at power up and will transition to GREEN when the IOS is fully booted.
4.Supervisors: When the power is turned on, the STATUS LED will be ORANGE. When the IOS boots up, the STATUS LED will turn GREEN if the supervisor is the primary (active) card or it will be ORANGE if the supervisor is in redundant (backup) mode. The UTILIZATION LEDS will be GREEN on the primary card and blank for the redundant (backup) card.
5.RF Line Cards: At power on, the STATUS, ALARM, and TRAFFIC LEDs will be blank. As the card slot is initialized, the STATUS LED will transition from YELLOW to GREEN, the ALARM LED will remain blank, and the TRAFFIC LED will eventually turn GREEN.
Note If a line card slot is configured as a redundant slot, the STATUS LED will turn BLUE.
6.RF Switch Card: The RF Switch POWER LED will be GREEN when the chassis power is turned on.
7.LCD Display: The LCD display will be blank. The LCD display information (IOS image release, Date, and so on) will not appear until the system IOS is completely up on the chassis.
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