Contents
xxix
Cisco IE 3010 Switch Software Configuration Guide
OL-23145-01
CHAPTER
36 Troubleshooting 36-1
Recovering from a Software Failure 36-2
Recovering from a Lost or Forgotten Password 36-3
Recovering from Lost Cluster Member Con nectivity 36-4
Preventing Autonegotiation Mismatches 36-4
Troubleshooting Power over Ethernet Switch Ports 36-5
Disabled Port Caused by Power Loss 36-5
Disabled Port Caused by False Link Up 36-5
SFP Module Security and Identification 36-5
Monitoring SFP Module Status 36-6
Using Ping 36-6
Understanding Ping 36-6
Using Layer 2 Traceroute 36-6
Understanding Layer 2 Traceroute 36-7
Usage Guidelines 36-7
Displaying the Physical Path 36-8
Using IP Traceroute 36-8
Understanding IP Traceroute 36-8
Executing IP Traceroute 36-9
Using TDR 36-10
Understanding TDR 36-10
Running TDR and Displaying the Results 36-10
Using Debug Commands 36-11
Enabling Debugging on a Specific Feature 36-11
Enabling All-System Diagnostics 36-12
Redirecting Debug and Error Message Output 36-12
Using the show platform forward Command 36-12
Using the crashinfo Files 36-14
Basic crashinfo Files 36-14
Extended crashinfo Files 36-14
Troubleshooting Tables 36-15
Troubleshooting CPU Utilization 36-15
Possible Symptoms of High CPU Utilizatio n 36-15
Verifying the Problem and Cause 36-15
Troubleshooting Power over Ethernet (PoE) 36-17