Cisco Systems IE3010 Troubleshooting

CHAPTE R

36-1

Cisco IE 3010 Switch Software Configuration Guide

OL-23145-01

36

Troubleshooting

This chapter describes how to identify and resolve software problems related to the Cisco IOS software

on the IE 3010 switch. Depending on the nature of the problem, you can use the comman d-line interface

(CLI), the device manager to identify and solve problems.

Additional troubleshooting information, such as LED descript ions, is provided in the hardware

installation guide.

Note For complete syntax and usage information for the commands used in this chapter, see the command

reference for this release and the Cisco IOS Commands Master List, Release 12.2 from the Cisco.com

page under Documentation > Cisco IOS Software > 12.2 Mainline > Command References.

This chapter consists of these sections:

• Recovering from a Software Failure, page 36-2

• Recovering from a Lost or Forgotten Password, page 36-3

• Recovering from Lost Cluster Member Connectivity, page 36-4

Note Recovery procedures require that you have physical access to the switch.

• Preventing Autonegotiation Mismatches, page 36-4

• Troubleshooting Power over Ethernet Switch Ports, page 36-5

• SFP Module Security and Identification, page 36-5

• Monitoring SFP Module Status, page 36-6

• Using Ping, page 36-6

• Using Layer 2 Traceroute, page 36-6

• Using IP Traceroute, page 36-8

• Using TDR, page 36-10

• Using Debug Commands, page 36-11

• Using the show platform forward Command, page 36-12

• Using the crashinfo Files, page 36-14

• Troubleshooting Tables, page 36-15

Contents

Main Cisco IE 3010 Switch Software Configuration Guide Page CONTENTS Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Preface Audience Purpose Conventions Related Publications Obtaining Documentation, Obtaining Support, and Security Guidelines Page Overview Features Ease-of-Deployment and Ease-of-Use Features Performance Features Management Options Manageability Features Availability and Redundancy Features VLAN Features Security Features Page Page QoS and CoS Features Monitoring Features Default Settings After Initial Switch Configuration Page Network Configuration Examples Design Concepts for Using the Switch Where to Go Next Using the Command-Line Interface Understanding Command Modes Page Understanding the Help System Understanding Abbreviated Commands Understanding no and default Forms of Commands Understanding CLI Error Messages Using Configuration Logging Using Command History Changing the Command History Buffer Size Recalling Commands Disabling the Command History Feature Using Editing Features Enabling and Disabling Editing Features Editing Commands through Keystrokes Editing Command Lines that Wrap Searching and Filtering Output of show and more Commands Accessing the CLI Accessing the CLI through a Console Connection or through Telnet Assigning the Switch IP Address and Default Gateway Understanding the Boot Process Page Assigning Switch Information Default Switch Information Understanding DHCP-Based Autoconfiguration DHCP Client Request Process Understanding DHCP-based Autoconfiguration and Image Update DHCP Autoconfiguration DHCP Auto-Image Update Limitations and Restrictions Configuring DHCP-Based Autoconfiguration DHCP Server Configuration Guidelines Configuring the TFTP Server Configuring the DNS Configuring the Relay Device Obtaining Configuration Files Example Configuration Page Configuring the DHCP Auto Configuration and Image Update Features Configuring DHCP Autoconfiguration (Only Configuration File) Configuring DHCP Auto-Image Update (Configuration File and Image) Configuring the Client Manually Assigning IP Information Checking and Saving the Running Configuration Modifying the Startup Configuration Default Boot Configuration Automatically Downloading a Configuration File Specifying the Filename to Read and Write the System Configuration Booting Manually Booting a Specific Software Image Controlling Environment Variables Page Scheduling a Reload of the Software Image Configuring a Scheduled Reload Displaying Scheduled Reload Information Configuring Cisco IOS Configuration Engine Understanding Cisco Configuration Engine Software Configuration Service Event Service NameSpace Mapper What You Should Know About the CNS IDs and Device Hostnames ConfigID DeviceID Hostname and DeviceID Using Hostname, DeviceID, and ConfigID Understanding Cisco IOS Agents Initial Configuration V Incremental (Partial) Configuration Synchronized Configuration Configuring Cisco IOS Agents Enabling Automated CNS Configuration Enabling the CNS Event Agent Page Enabling the Cisco IOS CNS Agent Enabling an Initial Configuration Page Page Enabling a Partial Configuration Displaying CNS Configuration Page Clustering Switches Understanding Switch Clusters Page Cluster Command Switch Characteristics Standby Cluster Command Switch Characteristics Candidate Switch and Cluster Member Switch Characteristics Planning a Switch Cluster Automatic Discovery of Cluster Candidates and Members Discovery Through CDP Hops Discovery Through Non-CDP-Capable and Noncluster-Capable Devices Discovery Through Different VLANs Discovery Through Different Management VLANs Discovery of Newly Installed Switches Virtual IP Addresses Other Considerations for Cluster Standby Groups Automatic Recovery of Cluster Configuration IP Addresses Hostnames Passwords SNMP Community Strings TACACS+ and RADIUS LRE Profiles Using the CLI to Manage Switch Clusters Using SNMP to Manage Switch Clusters Administering the Switch Understanding the System Clock Understanding Network Time Protocol Page Configuring NTP Default NTP Configuration Configuring NTP Authentication Configuring NTP Associations Configuring NTP Broadcast Service Configuring NTP Access Restrictions Creating an Access Group and Assigning a Basic IP Access List Disabling NTP Services on a Specific Interface Configuring the Source IP Address for NTP Packets Displaying the NTP Configuration Configuring Time and Date Manually Setting the System Clock Displaying the Time and Date Configuration Configuring the Time Zone Configuring Summer Time (Daylight Saving Time) Configuring a System Name and Prompt Default System Name and Prompt Configuration Configuring a System Name Understanding DNS Default DNS Configuration Setting Up DNS Displaying the DNS Configuration Creating a Banner Default Banner Configuration Configuring a Message-of-the-Day Login Banner Configuring a Login Banner Managing the MAC Address Table Building the Address Table MAC Addresses and VLANs Default MAC Address Table Configuration Changing the Address Aging Time Removing Dynamic Address Entries Configuring MAC Address Change Notification Traps Page Configuring MAC Address Move Notification Traps Configuring MAC Threshold Notification Traps Adding and Removing Static Address Entries Configuring Unicast MAC Address Filtering Disabling MAC Address Learning on a VLAN Page Displaying Address Table Entries Managing the ARP Table Configuring the Switch Alarms Understanding IE 3010 Switch Alarms Global Status Monitoring Alarms FCS Error Hysteresis Threshold Port Status Monitoring Alarms Triggering Alarm Options Configuring IE 3010 External Alarms Page Configuring IE 3010 Switch Alarms Default Switch Alarm Configuration Configuring the Power Supply Alarms Configuring the Switch Temperature Alarms Setting the Primary Temperature Threshold for the Switch Setting a Secondary Temperature Threshold for the Switch Associating the Temperature Alarms to a Relay Configuring the FCS Bit Error Rate Alarm Setting the FCS Error Threshold Setting the FCS Error Hysteresis Threshold Configuring Alarm Profiles Creating or Modifying an Alarm Profile Attaching an Alarm Profile to a Specific Port Enabling SNMP Traps Displaying IE 3010 Switch Alarms Status Page Configuring SDM Templates Understanding the SDM Templates Configuring the Switch SDM Template SDM Template Configuration Guidelines Setting the SDM Template 8-4 Displaying the SDM Templates This is an example of output from the show sdm prefer dual-ipv4-and-ipv6 default command: Configuring Switch-Based Authentication Preventing Unauthorized Access to Your Switch Protecting Access to Privileged EXEC Commands Default Password and Privilege Level Configuration Setting or Changing a Static Enable Password Protecting Enable and Enable Secret Passwords with Encryption Disabling Password Recovery Setting a Telnet Password for a Terminal Line Configuring Username and Password Pairs Configuring Multiple Privilege Levels Setting the Privilege Level for a Command Changing the Default Privilege Level for Lines Logging into and Exiting a Privilege Level Controlling Switch Access with TACACS+ Understanding TACACS+ Page TACACS+ Operation Configuring TACACS+ Default TACACS+ Configuration Identifying the TACACS+ Server Host and Setting the Authentication Key Configuring TACACS+ Login Authentication Page Configuring TACACS+ Authorization for Privileged EXEC Access and Network Services Starting TACACS+ Accounting Establishing a Session with a Router if the AAA Server is Unreachable Displaying the TACACS+ Configuration Controlling Switch Access with RADIUS Understanding RADIUS Page RADIUS Operation RADIUS Change of Authorization Overview Change-of-Authorization Requests RFC 5176 Compliance Preconditions CoA Request Response Code Session Identification CoA ACK Response Code CoA NAK Response Code CoA Request Commands Session Reauthentication Session Termination CoA Disconnect-Request CoA Request: Disable Host Port CoA Request: Bounce-Port Configuring RADIUS Default RADIUS Configuration Identifying the RADIUS Server Host Page Configuring RADIUS Login Authentication Page Defining AAA Server Groups Page Configuring RADIUS Authorization for User Privileged Access and Network Services Starting RADIUS Accounting Establishing a Session with a Router if the AAA Server is Unreachable Configuring Settings for All RADIUS Servers Configuring the Switch to Use Vendor-Specific RADIUS Attributes Page Configuring the Switch for Vendor-Proprietary RADIUS Server Communication Configuring CoA on the Switch Monitoring and Troubleshooting CoA Functionality Configuring RADIUS Server Load Balancing Displaying the RADIUS Configuration Controlling Switch Access with Kerberos Understanding Kerberos Page Kerberos Operation Authenticating to a Boundary Switch Obtaining a TGT from a KDC Authenticating to Network Services Configuring Kerberos Configuring the Switch for Local Authentication and Authorization Configuring the Switch for Secure Shell Understanding SSH SSH Servers, Integrated Clients, and Supported Versions Limitations Configuring SSH Setting Up the Switch to Run SSH Configuring the SSH Server Displaying the SSH Configuration and Status Configuring the Switch for Secure Socket Layer HTTP Understanding Secure HTTP Servers and Clients Certificate Authority Trustpoints CipherSuites Configuring Secure HTTP Servers and Clients Default SSL Configuration SSL Configuration Guidelines Configuring a CA Trustpoint Configuring the Secure HTTP Server Configuring the Secure HTTP Client Displaying Secure HTTP Server and Client Status Configuring the Switch for Secure Copy Protocol Information About Secure Copy Configuring IEEE 802.1x Port-Based Authentication Understanding IEEE 802.1x Port-Based Authentication Device Roles Authentication Process 10-4 policy. Figure 10-2 shows the authentication process. Figure 10-2 Authentication Flowchart The switch re-authenticates a client when one of these situations occurs: Authentication Initiation and Message Exchange Page Authentication Manager Port-Based Authentication Methods Per-User ACLs and Filter-Ids Authentication Manager CLI Commands Ports in Authorized and Unauthorized States 802.1x Host Mode Multidomain Authentication 802.1x Multiple Authentication Mode MAC Move MAC Replace 802.1x Accounting 802.1x Accounting Attribute-Value Pairs 802.1x Readiness Check 802.1x Authentication with VLAN Assignment Using 802.1x Authentication with Per-User ACLs 802.1x Authentication with Downloadable ACLs and Redirect URLs Page Cisco Secure ACS and Attribute-Value Pairs for the Redirect URL Cisco Secure ACS and Attribute-Value Pairs for Downloadable ACLs VLAN ID-based MAC Authentication 802.1x Authentication with Guest VLAN 802.1x Authentication with Restricted VLAN 802.1x Authentication with Inaccessible Authentication Bypass Support on Multiple-Authentication Ports Authentication Results Feature Interactions 802.1x Authentication with Voice VLAN Ports 802.1x Authentication with Port Security 802.1x Authentication with Wake-on-LAN 802.1x Authentication with MAC Authentication Bypass Page 802.1x User Distribution 802.1x User Distribution Configuration Guidelines Network Admission Control Layer 2 802.1x Validation Flexible Authentication Ordering Open1x Authentication Using Voice Aware 802.1x Security 802.1x Supplicant and Authenticator Switches with Network Edge Access Topology (NEAT) Guidelines Using IEEE 802.1x Authentication with ACLs and the RADIUS Filter-Id Attribute 4 1 2 3 5 Common Session ID Configuring 802.1x Authentication Default 802.1x Authentication Configuration 802.1x Authentication Configuration Guidelines 802.1x Authentication VLAN Assignment, Guest VLAN, Restricted VLAN, and Inaccessible Authentication Bypass MAC Authentication Bypass Maximum Number of Allowed Devices Per Port Configuring 802.1x Readiness Check Configuring Voice Aware 802.1x Security Configuring 802.1x Violation Modes Configuring 802.1x Authentication Page Configuring the Switch-to-RADIUS-Server Communication Configuring the Host Mode Configuring Periodic Re-Authentication Manually Re-Authenticating a Client Connected to a Port Changing the Quiet Period Changing the Switch-to-Client Retransmission Time Setting the Switch-to-Client Frame-Retransmission Number Setting the Re-Authentication Number Enabling MAC Move Enabling MAC Replace Configuring 802.1x Accounting Configuring a Guest VLAN Configuring a Restricted VLAN Page Configuring the Inaccessible Authentication Bypass Feature Page Configuring 802.1x Authentication with WoL Configuring MAC Authentication Bypass Configuring 802.1x User Distribution Configuring NAC Layer 2 802.1x Validation Configuring an Authenticator and a Supplicant Switch with NEAT Configuring NEAT with Auto Smartports Macros Configuring 802.1x Authentication with Downloadable ACLs and Redirect URLs Configuring Downloadable ACLs Configuring a Downloadable Policy Page Configuring VLAN ID-based MAC Authentication Configuring Flexible Authentication Ordering Configuring Open1x Disabling 802.1x Authentication on the Port Resetting the 802.1x Authentication Configuration to the Default Values Displaying 802.1x Statistics and Status Page Configuring Web-Based Authentication Understanding Web-Based Authentication Device Roles Host Detection Session Creation Authentication Process Local Web Authentication Banner Page Web Authentication Customizable Web Pages Guidelines Page Web-based Authentication Interactions with Other Features Port Security LAN Port IP Gateway IP ACLs Page Configuring Web-Based Authentication Default Web-Based Authentication Configuration Web-Based Authentication Configuration Guidelines and Restrictions Web-Based Authentication Configuration Task List Configuring the Authentication Rule and Interfaces Configuring AAA Authentication Configuring Switch-to-RADIUS-Server Communication Page Configuring the HTTP Server Customizing the Authentication Proxy Web Pages Page Specifying a Redirection URL for Successful Login Configuring an AAA Fail Policy Configuring the Web-Based Authentication Parameters Configuring a Web Authentication Local Banner Removing Web-Based Authentication Cache Entries Displaying Web-Based Authentication Status Page Configuring Interface Characteristics Understanding Interface Types Port-Based VLANs Switch Ports Access Ports Trunk Ports EtherChannel Port Groups Dual-Purpose Uplink Ports Power over Ethernet Ports Supported Protocols and Standards Powered-Device Detection and Initial Power Allocation Power Management Modes Power Monitoring and Power Policing Maximum Power Allocation (Cutoff Power) on a PoE Port Power Consumption Values Connecting Interfaces Using Interface Configuration Mode Procedures for Configuring Interfaces Configuring a Range of Interfaces Page Configuring and Using Interface Range Macros Page Configuring Ethernet Interfaces Default Ethernet Interface Configuration Setting the Type of a Dual-Purpose Uplink Port Configuring Interface Speed and Duplex Mode Speed and Duplex Configuration Guidelines Setting the Interface Speed and Duplex Parameters Configuring IEEE 802.3x Flow Control Configuring Auto-MDIX on an Interface Configuring a Power Management Mode on a PoE Port Page Budgeting Power for Devices Connected to a PoE Port Adding a Description for an Interface Configuring Layer 3 Interfaces Configuring the System MTU Page Monitoring and Maintaining the Interfaces Monitoring Interface Status Clearing and Resetting Interfaces and Counters Shutting Down and Restarting the Interface Page Configuring Smartports Macros Understanding Smartports Macros Configuring Smartports Macros Default Smartports Configuration Smartports Configuration Guidelines Applying Smartports Macros Page Displaying Smartports Macros Page Configuring VLANs Understanding VLANs Supported VLANs VLAN Port Membership Modes Configuring Normal-Range VLANs Token Ring VLANs Normal-Range VLAN Configuration Guidelines Configuring Normal-Range VLANs Default Ethernet VLAN Configuration Creating or Modifying an Ethernet VLAN Deleting a VLAN Assigning Static-Access Ports to a VLAN Configuring Extended-Range VLANs Default VLAN Configuration Extended-Range VLAN Configuration Guidelines Creating an Extended-Range VLAN Creating an Extended-Range VLAN with an Internal VLAN ID Displaying VLANs Configuring VLAN Trunks Trunking Overview IEEE 802.1Q Configuration Considerations Default Layer 2 Ethernet Interface VLAN Configuration Configuring an Ethernet Interface as a Trunk Port Interaction with Other Features Configuring a Trunk Port Defining the Allowed VLANs on a Trunk Changing the Pruning-Eligible List Configuring the Native VLAN for Untagged Traffic Configuring Trunk Ports for Load Sharing Load Sharing Using STP Port Priorities Page Load Sharing Using STP Path Cost Configuring VMPS Understanding VMPS Dynamic-Access Port VLAN Membership Default VMPS Client Configuration VMPS Configuration Guidelines Configuring the VMPS Client Entering the IP Address of the VMPS Configuring Dynamic-Access Ports on VMPS Clients Reconfirming VLAN Memberships Changing the Reconfirmation Interval Changing the Retry Count Monitoring the VMPS Troubleshooting Dynamic-Access Port VLAN Membership VMPS Configuration Example 14-30 Figure 14-4 Dynamic Port VLAN Membership Configuration Configuring VTP Understanding VTP The VTP Domain VTP Modes VTP Advertisements VTP Version 2 VTP Version 3 VTP Pruning Page Configuring VTP Default VTP Configuration VTP Configuration Guidelines Domain Names Passwords VTP Version Configuration Requirements Configuring VTP Mode Page Configuring a VTP Version 3 Password Configuring a VTP Version 3 Primary Server Enabling the VTP Version Enabling VTP Pruning Configuring VTP on a Per-Port Basis Adding a VTP Client Switch to a VTP Domain Monitoring VTP Configuring Voice VLAN Understanding Voice VLAN Cisco IP Phone Voice Traffic Cisco IP Phone Data Traffic Configuring Voice VLAN Default Voice VLAN Configuration Voice VLAN Configuration Guidelines Configuring a Port Connected to a Cisco 7960 IP Phone Configuring Cisco IP Phone Voice Traffic Configuring the Priority of Incoming Data Frames Displaying Voice VLAN Configuring STP Understanding Spanning-Tree Features STP Overview Spanning-Tree Topology and BPDUs Bridge ID, Switch Priority, and Extended System ID Spanning-Tree Interface States Blocking State Listening State Learning State Forwarding State Disabled State How a Switch or Port Becomes the Root Switch or Root Port Spanning Tree and Redundant Connectivity Spanning-Tree Address Management Accelerated Aging to Retain Connectivity Spanning-Tree Modes and Protocols Supported Spanning-Tree Instances Spanning-Tree Interoperability and Backward Compatibility STP and IEEE 802.1Q Trunks VLAN-Bridge Spanning Tree Configuring Spanning-Tree Features Default Spanning-Tree Configuration Spanning-Tree Configuration Guidelines Changing the Spanning-Tree Mode. Disabling Spanning Tree Configuring the Root Switch Page Configuring a Secondary Root Switch Configuring Port Priority Page Configuring Path Cost Configuring the Switch Priority of a VLAN Configuring Spanning-Tree Timers Configuring the Hello Time Configuring the Forwarding-Delay Time for a VLAN Configuring the Maximum-Aging Time for a VLAN Configuring the Transmit Hold-Count Displaying the Spanning-Tree Status Configuring MSTP Understanding MSTP Multiple Spanning-Tree Regions IST, CIST, and CST Operations Within an MST Region Operations Between MST Regions Page IEEE 802.1s Terminology Hop Count Boundary Ports IEEE 802.1s Implementation Port Role Naming Change Interoperation Between Legacy and Standard Switches Detecting Unidirectional Link Failure Interoperability with IEEE 802.1D STP Understanding RSTP Port Roles and the Active Topology Rapid Convergence Page Synchronization of Port Roles Bridge Protocol Data Unit Format and Processing Processing Superior BPDU Information Processing Inferior BPDU Information Topology Changes Configuring MSTP Features Default MSTP Configuration MSTP Configuration Guidelines Specifying the MST Region Configuration and Enabling MSTP Page Configuring the Root Switch Configuring a Secondary Root Switch Configuring Port Priority Configuring Path Cost Configuring the Switch Priority Configuring the Hello Time Configuring the Forwarding-Delay Time Configuring the Maximum-Aging Time Configuring the Maximum-Hop Count Specifying the Link Type to Ensure Rapid Transitions Designating the Neighbor Type Restarting the Protocol Migration Process Displaying the MST Configuration and Status Configuring Optional Spanning-Tree Features Understanding Optional Spanning-Tree Features Understanding Port Fast Understanding BPDU Guard Understanding BPDU Filtering Understanding UplinkFast Page Understanding BackboneFast Page Understanding EtherChannel Guard Understanding Root Guard Understanding Loop Guard Configuring Optional Spanning-Tree Features Default Optional Spanning-Tree Configuration Optional Spanning-Tree Configuration Guidelines Enabling Port Fast Enabling BPDU Guard Enabling BPDU Filtering Enabling UplinkFast for Use with Redundant Links Enabling BackboneFast Enabling EtherChannel Guard Enabling Root Guard Enabling Loop Guard Displaying the Spanning-Tree Status Configuring Flex Links and the MAC Address-Table Move Update Feature Understanding Flex Links and the MAC Address-Table Move Update Flex Links VLAN Flex Link Load Balancing and Support Flex Link Multicast Fast Convergence Learning the Other Flex Link Port as the mrouter Port Generating IGMP Reports Leaking IGMP Reports Configuration Examples Page MAC Address-Table Move Update Configuring Flex Links and the MAC Address-Table Move Update Default Configuration Configuring Flex Links Page Configuring VLAN Load Balancing on Flex Links Page Configuring the MAC Address-Table Move Update Feature Page Monitoring Flex Links and the MAC Address-Table Move Update Configuring DHCP Features and IP Source Guard Features Understanding DHCP Snooping DHCP Server DHCP Relay Agent DHCP Snooping Page Option-82 Data Insertion Page Circuit ID Suboption Frame Format Remote ID Suboption Frame Format Cisco IOS DHCP Server Database DHCP Snooping Binding Database Circuit ID Suboption Frame Format (for user-configured string): Remote ID Suboption Frame Format (for user-configured string): Configuring DHCP Snooping Default DHCP Snooping Configuration DHCP Snooping Configuration Guidelines Page Configuring the DHCP Relay Agent Specifying the Packet Forwarding Address Enabling DHCP Snooping and Option 82 Page Enabling the Cisco IOS DHCP Server Database Enabling the DHCP Snooping Binding Database Agent Displaying DHCP Snooping Information Understanding IP Source Guard Source IP Address Filtering Source IP and MAC Address Filtering IP Source Guard for Static Hosts Configuring IP Source Guard Default IP Source Guard Configuration IP Source Guard Configuration Guidelines Enabling IP Source Guard Configuring IP Source Guard for Static Hosts Configuring IP Source Guard for Static Hosts on a Layer 2 Access Port Page Page 21-22 21-23 This example displays all active IP or MAC binding entries for all interfaces: This example displays the count of all IP device tracking host entries for all interfaces: Configuring IP Source Guard for Static Hosts on a Private VLAN Host Port 21-25 This example shows how to enable IPSG for static hosts with IP filters on a private VLAN host port: The output shows that the five valid IP-MAC bindings are on both the primary and sec ondary VLAN. Displaying IP Source Guard Information Understanding DHCP Server Port-Based Address Allocation Configuring DHCP Server Port-Based Address Allocation Default Port-Based Address Allocation Configuration Port-Based Address Allocation Configuration Guidelines Enabling DHCP Server Port-Based Address Allocation Page Displaying DHCP Server Port-Based Address Allocation Page Configuring Dynamic ARP Inspection Understanding Dynamic ARP Inspection Page Interface Trust States and Network Security Rate Limiting of ARP Packets Relative Priority of ARP ACLs and DHCP Snooping Entries Logging of Dropped Packets Configuring Dynamic ARP Inspection Default Dynamic ARP Inspection Configuration Dynamic ARP Inspection Configuration Guidelines Page Configuring Dynamic ARP Inspection in DHCP Environments Configuring ARP ACLs for Non-DHCP Environments Page Limiting the Rate of Incoming ARP Packets Performing Validation Checks Configuring the Log Buffer Page Displaying Dynamic ARP Inspection Information Page Page Configuring IGMP Snooping and MVR Understanding IGMP Snooping IGMP Versions Joining a Multicast Group Page Leaving a Multicast Group Immediate Leave IGMP Configurable-Leave Timer IGMP Report Suppression Configuring IGMP Snooping Default IGMP Snooping Configuration Enabling or Disabling IGMP Snooping Setting the Snooping Method Configuring a Multicast Router Port Configuring a Host Statically to Join a Group Enabling IGMP Immediate Leave Configuring the IGMP Leave Timer Configuring TCN-Related Commands Controlling the Multicast Flooding Time After a TCN Event Recovering from Flood Mode Disabling Multicast Flooding During a TCN Event Configuring the IGMP Snooping Querier Disabling IGMP Report Suppression Displaying IGMP Snooping Information Page Understanding Multicast VLAN Registration Using MVR in a Multicast Television Application Page Configuring MVR Default MVR Configuration MVR Configuration Guidelines and Limitations Configuring MVR Global Parameters Configuring MVR Interfaces Page Displaying MVR Information Configuring IGMP Filtering and Throttling Default IGMP Filtering and Throttling Configuration Configuring IGMP Profiles Page Applying IGMP Profiles Setting the Maximum Number of IGMP Groups Configuring the IGMP Throttling Action Displaying IGMP Filtering and Throttling Configuration Configuring Port-Based Traffic Control Configuring Storm Control Understanding Storm Control Page Default Storm Control Configuration Configuring Storm Control and Threshold Levels Page Configuring Protected Ports Default Protected Port Configuration Protected Port Configuration Guidelines Configuring a Protected Port Configuring Port Blocking Default Port Blocking Configuration Blocking Flooded Traffic on an Interface Configuring Port Security Understanding Port Security Secure MAC Addresses Security Violations Default Port Security Configuration Port Security Configuration Guidelines Page Enabling and Configuring Port Security Page Page Page Enabling and Configuring Port Security Aging Port Security and Private VLANs Displaying Port-Based Traffic Control Settings Configuring CDP Understanding CDP Configuring CDP Default CDP Configuration Configuring the CDP Characteristics Disabling and Enabling CDP Disabling and Enabling CDP on an Interface Monitoring and Maintaining CDP Page Configuring LLDP, LLDP-MED, and Wired Location Service Understanding LLDP, LLDP-MED, and Wired Location Service LLDP-MED Wired Location Service Configuring LLDP, LLDP-MED, and Wired Location Service Default LLDP Configuration Enabling LLDP Configuring LLDP Characteristics Configuring LLDP-MED TLVs Configuring Network-Policy TLV Page Configuring Location TLV and Wired Location Service Monitoring and Maintaining LLDP, LLDP-MED, and Wired Location Service Page Page Configuring UDLD Understanding UDLD Modes of Operation Methods to Detect Unidirectional Links Configuring UDLD Default UDLD Configuration Enabling UDLD Globally Enabling UDLD on an Interface Resetting an Interface Disabled by UDLD Displaying UDLD Status Configuring SPAN and RSPAN Understanding SPAN and RSPAN Local SPAN Remote SPAN SPAN and RSPAN Concepts and Terminology SPAN Sessions Monitored Traffic Source Ports Source VLANs VLAN Filtering Destination Port RSPAN VLAN SPAN and RSPAN Interaction with Other Features Configuring SPAN and RSPAN Default SPAN and RSPAN Configuration Configuring Local SPAN SPAN Configuration Guidelines Creating a Local SPAN Session Page Creating a Local SPAN Session and Configuring Incoming Traffic Specifying VLANs to Filter Configuring RSPAN RSPAN Configuration Guidelines Configuring a VLAN as an RSPAN VLAN Creating an RSPAN Source Session Creating an RSPAN Destination Session Creating an RSPAN Destination Session and Configuring Incoming Traffic Page Specifying VLANs to Filter Displaying SPAN and RSPAN Status Configuring RMON Understanding RMON Configuring RMON Default RMON Configuration Configuring RMON Alarms and Events Page Collecting Group History Statistics on an Interface Collecting Group Ethernet Statistics on an Interface Displaying RMON Status Configuring System Message Logging Understanding System Message Logging Configuring System Message Logging System Log Message Format Default System Message Logging Configuration Disabling Message Logging Setting the Message Display Destination Device Synchronizing Log Messages Enabling and Disabling Time Stamps on Log Messages Enabling and Disabling Sequence Numbers in Log Messages Defining the Message Severity Level Page Limiting Syslog Messages Sent to the History Table and to SNMP Enabling the Configuration-Change Logger Configuring UNIX Syslog Servers Logging Messages to a UNIX Syslog Daemon Configuring the UNIX System Logging Facility Displaying the Logging Configuration Page Configuring SNMP Understanding SNMP SNMP Versions SNMP Manager Functions SNMP Agent Functions SNMP Community Strings Using SNMP to Access MIB Variables SNMP Notifications SNMP ifIndex MIB Object Values Configuring SNMP Default SNMP Configuration SNMP Configuration Guidelines Disabling the SNMP Agent Configuring Community Strings Configuring SNMP Groups and Users Page Configuring SNMP Notifications Page Page Page Setting the CPU Threshold Notification Types and Values Setting the Agent Contact and Location Information Limiting TFTP Servers Used Through SNMP SNMP Examples Displaying SNMP Status Configuring Network Security with ACLs Understanding ACLs Supported ACLs Handling Fragmented and Unfragmented Traffic Configuring IPv4 ACLs Creating Standard and Extended IPv4 ACLs Access List Numbers ACL Logging Creating a Numbered Standard ACL Creating a Numbered Extended ACL Page Page Page Resequencing ACEs in an ACL Creating Named Standard and Extended ACLs Page Using Time Ranges with ACLs Page Including Comments in ACLs Applying an IPv4 ACL to a Terminal Line Applying an IPv4 ACL to an Interface Page Hardware and Software Treatment of IP ACLs Troubleshooting ACLs IPv4 ACL Configuration Examples Page Numbered ACLs Extended ACLs Named ACLs Time Range Applied to an IP ACL Commented IP ACL Entries ACL Logging Creating Named MAC Extended ACLs Applying a MAC ACL to a Layer 2 Interface Page Displaying IPv4 ACL Configuration Configuring QoS Understanding QoS Page Basic QoS Model Classification Page 33-6 Figure 33-3 Classification Flowchart Classification Based on QoS ACLs Classification Based on Class Maps and Policy Maps Policing and Marking Policing on Physical Ports Policing on SVIs Page Mapping Tables Queueing and Scheduling Overview Weighted Tail Drop SRR Shaping and Sharing Queueing and Scheduling on Ingress Queues WTD Thresholds Buffer and Bandwidth Allocation Priority Queueing Queueing and Scheduling on Egress Queues Buffer and Memory Allocation WTD Thresholds Shaped or Shared Mode Packet Modification Configuring Auto-QoS Generated Auto-QoS Configuration Page Page 33-22 The switch automatically maps DSCP values to an egress queue and to a threshold ID. Table 33-5 Generated Auto-QoS Configuration (continued) Description Automatically Generated Command Page Effects of Auto-QoS on the Configuration Auto-QoS Configuration Guidelines Enabling Auto-QoS for VoIP Page 33-27 Auto-QoS Configuration Example Figure 33-11 Auto-QoS Configuration Example Network Displaying Auto-QoS Information Configuring Standard QoS Default Standard QoS Configuration Default Ingress Queue Configuration Default Egress Queue Configuration Default Mapping Table Configuration Standard QoS Configuration Guidelines QoS ACL Guidelines Applying QoS on Interfaces Policing Guidelines General QoS Guidelines Enabling QoS Globally Enabling VLAN-Based QoS on Physical Ports Configuring Classification Using Port Trust States Configuring the Trust State on Ports within the QoS Domain Page Configuring the CoS Value for an Interface Configuring a Trusted Boundary to Ensure Port Security Page Enabling DSCP Transparency Mode Configuring the DSCP Trust State on a Port Bordering Another QoS Domain Page Configuring a QoS Policy Classifying Traffic by Using ACLs Page Page Classifying Traffic by Using Class Maps Page Classifying, Policing, and Marking Traffic on Physical Ports by Using Policy Maps Page Page Page Classifying, Policing, and Marking Traffic on SVIs by Using Hierarchical Policy Maps Page Page Page Page Page Classifying, Policing, and Marking Traffic by Using Aggregate Policers Page Configuring DSCP Maps Configuring the CoS-to-DSCP Map Configuring the IP-Precedence-to-DSCP Map Configuring the Policed-DSCP Map Configuring the DSCP-to-CoS Map Configuring the DSCP-to-DSCP-Mutation Map Page Configuring Ingress Queue Characteristics Mapping DSCP or CoS Values to an Ingress Queue and Setting WTD Thresholds Page Allocating Buffer Space Between the Ingress Queues Allocating Bandwidth Between the Ingress Queues Configuring the Ingress Priority Queue Configuring Egress Queue Characteristics Allocating Buffer Space to and Setting WTD Thresholds for an Egress Queue-Set Page Mapping DSCP or CoS Values to an Egress Queue and to a Threshold ID Configuring SRR Shaped Weights on Egress Queues Configuring SRR Shared Weights on Egress Queues Configuring the Egress Expedite Queue Limiting the Bandwidth on an Egress Interface Displaying Standard QoS Information Page Configuring EtherChannels and Link-State Tracking Understanding EtherChannels EtherChannel Overview Port-Channel Interfaces Port Aggregation Protocol PAgP Modes PAgP Interaction with Virtual Switches and Dual-Active Detection PAgP Interaction with Other Features Link Aggregation Control Protocol LACP Modes LACP Interaction with Other Features EtherChannel On Mode Load Balancing and Forwarding Methods Configuring EtherChannels Default EtherChannel Configuration EtherChannel Configuration Guidelines Configuring Layer 2 EtherChannels Page Page Configuring EtherChannel Load Balancing Configuring the PAgP Learn Method and Priority Configuring LACP Hot-Standby Ports Configuring the LACP System Priority Configuring the LACP Port Priority Displaying EtherChannel, PAgP, and LACP Status Understanding Link-State Tracking Page 34-20 Figure 34-4 Typical Link-State Tracking Configuration Configuring Link-State Tracking Default Link-State Tracking Configuration There are no link-state groups defined, and link-state trac king is not enabled for any group. Link-State Tracking Configuration Guidelines Configuring Link-State Tracking Displaying Link-State Tracking Status Configuring Cisco IOS IP SLAs Operations Understanding Cisco IOS IP SLAs Page Using Cisco IOS IP SLAs to Measure Network Performance IP SLAs Responder and IP SLAs Control Protocol Response Time Computation for IP SLAs IP SLAs Operation Scheduling IP SLAs Operation Threshold Monitoring Configuring IP SLAs Operations Default Configuration Configuring the IP SLAs Responder Analyzing IP Service Levels by Using the UDP Jitter Operation Page Page Analyzing IP Service Levels by Using the ICMP Echo Operation Page Monitoring IP SLAs Operations Page Troubleshooting Recovering from a Software Failure Recovering from a Lost or Forgotten Password Recovering from Lost Cluster Member Connectivity Preventing Autonegotiation Mismatches Troubleshooting Power over Ethernet Switch Ports Disabled Port Caused by Power Loss Disabled Port Caused by False Link Up SFP Module Security and Identification Monitoring SFP Module Status Using Ping Understanding Ping Using Layer 2 Traceroute Understanding Layer 2 Traceroute Usage Guidelines Displaying the Physical Path Using IP Traceroute Understanding IP Traceroute Executing IP Traceroute Using TDR Understanding TDR Running TDR and Displaying the Results Using Debug Commands Enabling Debugging on a Specific Feature Enabling All-System Diagnostics Redirecting Debug and Error Message Output Using the show platform forward Command 36-13 Using the crashinfo Files Basic crashinfo Files Extended crashinfo Files Troubleshooting Tables Troubleshooting CPU Utilization Possible Symptoms of High CPU Utilization Verifying the Problem and Cause Page Troubleshooting Power over Ethernet (PoE) Page Page Page A Supported MIBs MIB List Page Using FTP to Access the MIB Files Page B Working with the Cisco IOS File System, Configuration Files, and Software Images Working with the Flash File System Displaying Available File Systems Detecting an Unsupported SD Flash Memory Card SD Flash Memory Card LED Setting the Default File System Displaying Information about Files on a File System Changing Directories and Displaying the Working Directory Creating and Removing Directories Copying Files Deleting Files Creating, Displaying, and Extracting tar Files Creating a tar File Displaying the Contents of a tar File Extracting a tar File Displaying the Contents of a File Working with Configuration Files Guidelines for Creating and Using Configuration Files Configuration File Types and Location n Creating a Configuration File By Using a Text Editor Copying Configuration Files By Using TFTP Preparing to Download or Upload a Configuration File B y Using TFTP Downloading the Configuration File By Using TFTP Uploading the Configuration File By Using TFTP Copying Configuration Files By Using FTP Preparing to Download or Upload a Configuration File By Using FTP Downloading a Configuration File By Using FTP Uploading a Configuration File By Using FTP Copying Configuration Files By Using RCP Preparing to Download or Upload a Configuration File By Using RCP Downloading a Configuration File By Using RCP Uploading a Configuration File By Using RCP Clearing Configuration Information Clearing the Startup Configuration File Deleting a Stored Configuration File Replacing and Rolling Back Configurations Understanding Configuration Replacement and Rollback Archiving a Configuration Replacing a Configuration Rolling Back a Configuration Configuring the Configuration Archive Performing a Configuration Replacement or Rollback Operation Working with Software Images Image Location on the Switch tar File Format of Images on a Server or Cisco.com Copying Image Files By Using TFTP Preparing to Download or Upload an Image File By Using TFTP Downloading an Image File By Using TFTP Page Uploading an Image File By Using TFTP Copying Image Files By Using FTP Preparing to Download or Upload an Image File By Using FTP Downloading an Image File By Using FTP Uploading an Image File By Using FTP Copying Image Files By Using RCP Preparing to Download or Upload an Image File By Using RCP Downloading an Image File By Using RCP Uploading an Image File By Using RCP Page Page C Unsupported Commands in Cisco IOS Release 12.2(53)EZ Access Control Lists Unsupported Route-Map Configuration Commands Archive Commands ARP Commands Page Interface Commands IP SLA MAC Address Commands Miscellaneous Unsupported User EXEC Commands NetFlow Commands Network Address Translation (NAT) Commands QoS RADIUS SNMP SNMPv3 Spanning Tree VLAN Page INDEX A Page B C Page Page D Page Page Page E F G H I Page Page J K L M Page Page Page N O P Page Page Q Page R Page S Page Page Page Page T Page U V Page W X