Corporate Headquarters | Cisco Systems OL-11303-01 instruction

Troubleshooting Guide for

Cisco Unified MeetingPlace Express Release 1.2

Includes Cisco Unified MeetingPlace Express VT Release 1.2

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive San Jose, CA 95134-1706

USA http://www.cisco.com Tel: 408 526-4000

800553-NETS (6387)

Fax: 408 526-4100

Text Part Number: OL-11303-01

Image 1

Cisco Systems manual Corporate Headquarters, Text Part Number OL-11303-01

Contents

Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience Purpose Related Documentation OrganizationEnd User Help Obtaining Documentation ConventionsConvention Description Bold Cisco Product Security Overview Documentation Feedback Product Alerts and Field Notices Reporting Security Problems in Cisco Products Cisco Technical Support & Documentation Website Obtaining Technical Assistance Obtaining Additional Publications and Information Submitting a Service Request Viii Procedure Recovering the Password for the root User Account At the prompt, enter /root/.security/unimmunize.sh Recovering the Password for the mpxadmin AccountAt the prompt, enter /root/.security/immunize.sh Click Log out Click Certificate Management Click Enable SSL Click Certificate Management Click Disable SSLOpenssl -in file1.crt -inform DER -out file2.crt Click Upload Certificates Click Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On Attempt Click View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up Data Restoring Data Archiving Data Mpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace Express Eventlog -bmmddhhmm -emmddhhmm Undetected Key Presses Dropped Calls Failed Incoming Calls Dead Air During Calls Click System Configuration Click Call ConfigurationDropped Packets Click Audio Parameters Unable to Call Out OL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text Comments Warn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component Description Imcclasssdbstester Before You Begin Swapping Out a Disk Drive Swapping Out a Disk Drive on a Cisco MCS File Locations Location Description Troubleshooting a Licensing Error Problem Troubleshooting a Problem with the Web Page Not Coming Up D E IN-2