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OL-11303-01
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OL-11303-01
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Procedure
Submitting a Service Request
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Contents
Corporate Headquarters
Text Part Number OL-11303-01
Page
Copyright 2005-2006 Cisco Systems, Inc. All rights reserved
Page
N T E N T S
Troubleshooting a Licensing Error Problem
Purpose
Audience
Related Documentation
Organization
End User Help
Conventions
Obtaining Documentation
Convention Description
Bold
Documentation Feedback
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Submitting a Service Request
Obtaining Additional Publications and Information
Viii
Recovering the Password for the root User Account
Procedure
At the prompt, enter /root/.security/unimmunize.sh
Recovering the Password for the mpxadmin Account
At the prompt, enter /root/.security/immunize.sh
Click Log out
Click Certificate Management Click Disable SSL
Click Certificate Management Click Enable SSL
Openssl -in file1.crt -inform DER -out file2.crt
Click Upload Certificates
Troubleshooting a Failed Ldap Log On Attempt
Click Certificate Management Click Generate CSRs
Click View Logs
Backing Up Data
Backing Up Data, Archiving Data, Restoring Data,
Archiving Data
Restoring Data
Mpxsys stop
OL-11303-01
Common Telephone Issues Cisco Unified MeetingPlace Express
Tips for Failed Calls
Undetected Key Presses
Eventlog -bmmddhhmm -emmddhhmm
Failed Incoming Calls
Dropped Calls
Dead Air During Calls
Click System Configuration Click Call Configuration
Dropped Packets
Unable to Call Out
Click Audio Parameters
OL-11303-01
Exception Codes
Code Dec Hex Severity Display Text Comments
Recommended Action
Warn
196953 0x30159
458916 0x700A4
2162712 0x210018
Internal Error Module Number System Component Description
Module Numbers
Imcclasssdbstester
Swapping Out a Disk Drive
Before You Begin
File Locations
Swapping Out a Disk Drive on a Cisco MCS
Troubleshooting a Licensing Error Problem
Location Description
Troubleshooting a Problem with the Web Page Not Coming Up
D E
IN-2
