Cisco Systems OL-11303-01 manual Click Log out

Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System

Recovering the System Administrator Password Used in the End-User Interface and the Administration Console

Step 5 At the prompt, enter /root/.security/unimmunize.sh.

Step 6 At the prompt, enter passwd mpxadmin. This tells the server to set a new password for the user called mpxadmin.

Step 7 At the New password prompt, enter a new password. For security purposes, the password is displayed as a series of asterisks.

Note You may see a message that the password you entered is bad. Ignore this message.

Step 8 At the Retype new password prompt, re-enter the same password again.

Step 9 At the prompt, enter /root/.security/immunize.sh.

Step 10 On the desktop, click RedHat > Network Services.

Step 11 Click Log out.

Recovering the System Administrator Password Used in the End-User Interface and the Administration Console

If you forget the password that you created for the system administrator account, which is used in the End-User Interface and Administration Center, follow these steps to reset it:

Procedure

Step 1 Log in to the Cisco Unified MeetingPlace Express operating system as the mpxadmin user.

Step 2 At the password prompt, enter the mpxadmin password. (If you have forgotten the mpxadmin password, first follow the steps in the “Recovering the Password for the mpxadmin Account” section on page 1-2.)

The Cisco Unified MeetingPlace Express operating system desktop appears.

Step 3 Right-click on the desktop.

Step 4 From the menu, select New Terminal. This brings up a terminal session.

Step 5 At the prompt, enter userutil -p admin <newpassword>, where newpassword is the new password. This tells the server to set a new password for the End-User Interface and Administration Center user called admin.

Step 6 On the desktop, click RedHat > Network Services.

Step 7 Click Log out.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

OL-11303-01 1-3