Cisco Systems OL-11303-01 specification

Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System

Troubleshooting a Problem with the Web Page Not Coming Up

Troubleshooting a Problem with the Web Page Not Coming Up

Problem After installing the Cisco Unified MeetingPlace Express system, the home page does not appear.

Solution Make sure that you correctly set the host name values during installation. If you entered incorrect information, use the net command to change the values. See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.2 for complete information about how to use the net command.

	Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
5-12	OL-11303-01

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Cisco Systems OL-11303-01 manual Troubleshooting a Problem with the Web Page Not Coming Up

Contents

Corporate Headquarters Text Part Number OL-11303-01Page Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Purpose Audience Organization Related DocumentationEnd User Help Convention Description ConventionsObtaining Documentation Bold Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Product Alerts and Field Notices Obtaining Technical Assistance Cisco Technical Support & Documentation Website Submitting a Service Request Obtaining Additional Publications and Information Viii Recovering the Password for the root User Account Procedure Recovering the Password for the mpxadmin Account At the prompt, enter /root/.security/unimmunize.shAt the prompt, enter /root/.security/immunize.sh Click Log out Openssl -in file1.crt -inform DER -out file2.crt Click Certificate Management Click Disable SSLClick Certificate Management Click Enable SSL Click Upload Certificates Troubleshooting a Failed Ldap Log On Attempt Click Certificate Management Click Generate CSRs Click View Logs Backing Up Data Backing Up Data, Archiving Data, Restoring Data, Archiving Data Restoring Data Mpxsys stop OL-11303-01 Common Telephone Issues Cisco Unified MeetingPlace Express Tips for Failed Calls Undetected Key Presses Eventlog -bmmddhhmm -emmddhhmm Failed Incoming Calls Dropped Calls Click System Configuration Click Call Configuration Dead Air During CallsDropped Packets Unable to Call Out Click Audio Parameters OL-11303-01 Exception Codes Code Dec Hex Severity Display Text Comments Recommended Action Warn 196953 0x30159 458916 0x700A4 2162712 0x210018 Internal Error Module Number System Component Description Module Numbers Imcclasssdbstester Swapping Out a Disk Drive Before You Begin File Locations Swapping Out a Disk Drive on a Cisco MCS Troubleshooting a Licensing Error Problem Location Description Troubleshooting a Problem with the Web Page Not Coming Up D E IN-2