Cisco Systems OL-11303-01 manual Recovering the Password for the root User Account, Procedure

C H A P T E R 1

Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System

This chapter contains the following topics:

•Recovering the Password for the root User Account, page 1-1

•Recovering the Password for the mpxadmin Account, page 1-2

•Recovering the System Administrator Password Used in the End-User Interface and the Administration Console, page 1-3

•Accessing the System after Uploading the Wrong SSL Certificate or Key, page 1-4

•Troubleshooting a Failed LDAP Log On Attempt, page 1-5

After reviewing this chapter, if you still have problems with Cisco Unified MeetingPlace Express, contact Cisco TAC. See the “Obtaining Technical Assistance” section on page vi for information on contacting Cisco TAC.

Recovering the Password for the root User Account

If you forget the password that you created for the root user account while installing the

Cisco Unified MeetingPlace Express system, follow these steps to reset it:

Procedure

Step 1 Reboot your server.

Step 2 During the reboot, there is a period when you have only three seconds to choose to update the server configuration so that you can reset the root password. When you see a screen with the word GRUB at the top and a text box with Cisco Unified Communications in it, quickly press the spacebar.

Caution You only have three seconds to press the spacebar once the system displays this screen.

Note Nowhere on this screen does it say anything about pressing the spacebar to reset the root password.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

OL-11303-01 1-1