Cisco Systems A03D1TBSATA Unified Computing Warranty, No Contract, UCS Computing Support Service

CONFIGURING the SERVER

STEP 17 SELECT SERVICE and SUPPORT LEVEL

A variety of service options are available, as described in this section.

Unified Computing Warranty, No Contract

If you have noncritical implementations and choose no service contract, the following coverage is supplied:

■Three-year parts coverage.

■Next business day (NBD) parts replacement eight hours a day, five days a week.

■90-day software warranty on media.

■Downloads of BIOS, drivers, and firmware updates.

■UCSM updates for systems with Unified Computing System Manager. These updates include minor enhancements and bug fixes that are designed to maintain the compliance of UCSM with published specifications, release notes, and industry standards.

Unified Computing Support Service

For support of the entire Cisco Unified Computing System, Cisco offers the Cisco Unified Computing Support Service. This service provides expert software and hardware support to help sustain performance and high availability of the unified computing environment. Access to the Cisco Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.

For UCS blade servers, there is Smart Call Home, which provides proactive, embedded diagnostics and real-time alerts. For systems that include Unified Computing System Manager, the support service includes downloads of UCSM upgrades. The Unified Computing Support Service includes flexible hardware replacement options, including replacement in as little as two hours. There is also access to Cisco's extensive online technical resources to help maintain optimal efficiency and uptime of the unified computing environment. You can choose a desired service listed in Table 21.

Table 21	UCS Computing Support Service
Product ID (PID)		On Site?	Description
CON-UCS1-C220-M3-W		No	UC Support 8X5XNBD
CON-UCS2-C220-M3-W		No	UC Support 8X5X4
CON-UCS3-C220-M3-W		No	UC Support 24x7x4
CON-UCS4-C220-M3-W		No	UC Support 24x7x2
CON-UCS5-C220-M3-W		Yes	UC Support 8X5XNBD
CON-UCS6-C220-M3-W		Yes	UC Support 8X5X4
CON-UCS7-C220-M3-W		Yes	UC Support 24x7x4
CON-UCS8-C220-M3-W		Yes	UC Support 24x7x2

Cisco UCS Cisco UCS C220 M3 High-Density Rack Server (Small Form Factor Disk Drive Model) 41