Cisco Systems XO

6. Does this client support Windows Networking?

Yes. Please provide the WINS or Active Directory server IP, DNS information, and domain to your security

engineer and he/she will configure the policy for you to support Windows Networking.

7. I get a pop up saying the driver for the Cisco client has not passed Windows Logo testing. Is this safe to

install on my computer?

Yes. Acquiring a digital signature from Microsoft is costly and time consuming. Accepting this non-Microsoft

signed driver will not negatively impact your workstation.

8. How do I map a drive to my server when connected with the remote access client?

Once logged on to the remote access client, go to Windows ExplorerÆToolsÆMap Network Drive. Choose the

drive letter, and then type in the path to the server with the shared drive. Format: \\x.x.x.x\share, where x.x.x.x is

the IP of the server to which you are trying to connect. If WINS is enabled, format can be: \\servername\share.

You may need to click on the “Connect using a different user name” depending on the permissions set on the

server.

9. I keep getting a “username or password is incorrect” error when trying to access network resources. How

do I fix that?

Windows NT and Windows 2000 have built-in functionality for accessing resources not in the same domain as

your workstation. When trying to map a network drive, fill in the “connect as” prompt with your domain and

network username. Format: \DOMAIN\username. The server will then prompt you for your password. Windows 95

and 98 do not offer this functionality, so the username and password used to log on to the workstation will be the

ones transmitted to the remote server. In order to access resources, the network administrator must add the

usernames and passwords of all Windows 95 and 98 clients to the shared resources on the server.

10. I can connect with the client but am unable to ping my internal network or access any applications. What

is the troubleshooting process?

First, confirm the connection is active by right clicking on the lock in the lower right-hand corner of the screen and

going to ‘Statistics”.

Confirm the client is configured correctly for the type of access used to establish connectivity

1. Go to StartÆRunÆ Type “cmd”.

2. At the prompt, type “ipconfig”, and write down the information next to “IP Address”.

3. If the IP address starts with any of the following, continue reading. If not, proceed to c)

a. 10.x.x.x

b. 172.x.x.x

c. 192.168.x.x