22 Platinum Sound Processor User Guide
VI. Troubleshooting Guide
The following is a description of the most common problems you may encounter with your CLARION Platinum Sound Processor and solutions for addressing those problems. After trying the remedies below, if the problem persists, contact your implant center or Advanced Bionics Corporation for support.
No sound heard; no response from user
!" Ensure that the cable is inserted into Processor, and the headpiece is properly positioned. Turn the Processor off (o) and back to position !, !!, or !!!.
!" If the red LED indicator:
!Does not blink, replace the CLARION battery pack with another
!Blinks quickly 1 to 4 times and then flashes continuously, replace the cable and/or headpiece.
!Blinks quickly 1 to 4 times, followed by 1 or more flashes, stops flashing and no sounds are heard, replace the headpiece. If a headpiece is not available, use the auxiliary microphone with a program that is set up to allow auxiliary input and repeat the process.
!Blinks quickly 1 to 4 times, followed by 1 or more flashes, stops flashing, green LED illuminates in response to loud Speech at the site of the microphone, and sounds are heard, the system is functioning properly.
User hears static
!" Ensure that the sensitivity control is properly set (10:30 position).
!" Replace the cable.
User hears muffled or distorted sounds
!" Ensure that the sensitivity control is properly set (10:30 position).
