Clarion Platinum Sound Processor manual Troubleshooting Action Table

		Troubleshooting Guide 29
Troubleshooting Action Table
PROBLEM		ACTION
During battery status	!"	Replace battery
check, no flash or only	!" If there are no blinks after changing battery,
one flash is observed.		clean the battery contacts with an alcohol swab.
Red LED indicator	!"	Replace Headpiece cable
continuously blinks at	!" If problem continues, report immediately to
one-second intervals –		cochlear implant center. You may need a new
and/or- Audible Alarm, if		Headpiece or reprogramming.
activated, sounds at one-
second intervals.
Continuous rapid blinks	!" Change Program Switch to another program
of the red LED indicator.		position.
(May indicate a faulty	!" Report problem to parents and/or cochlear
program.)		implant center.
Green LED does not	!"	Recheck battery status. If okay, perform next
illuminate to loud speech		step.
near microphone.	!"	Plug in an auxiliary microphone. If LED lights,
		then replace Headpiece.
	!" Plug the Headpiece Microphone Tester
		Earphones into the external input port of the
		Processor and turn the function switch to mic test
		(!). Note that the LED does not flash in
		response to this mode.
	!" If problem continues, immediately report to
		cochlear implant center.
User reports hearing no	!"	Repeat the system check steps: 1. Battery
sound.		Charge Status, 2. Lock Status, 3.
		Microphone/System Status.
	!" If problem continues, immediately report to
		cochlear implant center.
User reports hearing	!" Ensure that the cable is inserted into Processor
static		and that the Headpiece is positioned properly on
		the user’s head.
	!" Turn the volume and sensitivity controls to 12:00
		and 10:30 positions, respectively.
	!" If user still reports “static”, replace cable.
	!" Visually inspect the microphone for signs of
		debris or wear.
	!" Use the Headpiece Microphone Tester
		Earphones and the microphone tester function.
	!" If available, try an auxiliary microphone or
		alternate headpiece.
User reports that sounds	!" Confirm that no clothing or material is
are muffled or distorted.		obstructing the microphone opening.
	!" Repeat the same steps as when static is reported.