TROUBLESHOOTING
This troubleshooting guide aims to save you time in case you experience any inconvenience with this digital audio player.
If you are still having difficulty, please contact Technical Support.
My player does not work.
1.Ensure that the ON/OFF switch is set to the ON position. 2.Ensure that the battery is charged.
File transfer failure.
1.Ensure that the USB driver has been installed correctly on the PC.
2.Ensure that the USB cable is attached securely to both the PC and your player.
3.Ensure that your player's memory capacity limit has not bee n reached.
4.Ensure that the battery is charged.
Poor sound quality or no sound.
1.Ensure that the volume level is not set to "0".
2.Ensure that your headphones are attached securely to the headphone jack.
3.Poor sound quality may result from corrupt or poorly encoded
music files. Try downloading the music file again or encodin g
the file at a higher bitrate. The recommended minimum bitrates for this player is 128 kbps for Mp3 files and 64 kbps for WMA files.
Can't find any music files.
1.Ensure that audio files have been transferred to your player. 2.Ensure that the audio file is of a compatible format (Mp3 or WMA).
The screen displays nothing.
1.Please call Technical Support for a
Technical Support
Hours:Monday to Friday, 8:30 AM - 9:00 PM EST
Saturday to Sunday, 9:00 AM - 5:30 PM EST
Email:techsupport@cobyusa.com
29
