Modem Connection Problems, Can’t dial out | Compaq iPAQ H3000

Modem Connection Problems

You may encounter the following problems when using a modem. Additional trouble- shooting information is available in Connections Help on the iPAQ H3000 and Active- Sync Help on the computer.

Can’t dial out

•Remove your iPAQ H3000 from the cradle. You cannot connect using a modem if your iPAQ H3000 has an active connection with the computer.

•Verify that the iPAQ Expansion Pack is installed properly and that the modem is firmly seated and connected to the telephone jack.

•Make sure the telephone line is analog. (Analog telephone lines transmit data in analog instead of digital form. Your home telephone line is most likely analog, while office telephone lines are often digital.)

Connecting a modem to a digital telephone line may damage your modem. If

unsure, ask a knowledgeable person before connecting the modem.

•If you create a modem connection for an external modem, select Hayes Compatible on COM1 as your modem. If you are using a modem card, select the modem card as your modem.

•To use an external modem, you need to use a NULL modem cable and appropriate adapters to connect the external modem to your iPAQ H3000.

•Make sure the modem is waiting for a dial tone. Tap then Settings. On the Con- nections tab, tap Modem. Tap your connection and tap Next twice. Make sure Wait for dial tone before dialing is selected.

•For international calls, allow more time for the call to go through. Tap then Set- tings. On the Connections tab, tap Modem. Tap your connection and tap Next twice. Clear Cancel the call if not connected within or increase the number of seconds allowed. For information on dialing patterns, see Connections Help on the iPAQ H3000.

a-8Tips and Troubleshooting

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Compaq iPAQ H3000 manual Modem Connection Problems, Can’t dial out

Contents

Ipaq H3000 Pocket PC IPAQ H3000 Pocket PC Reference Guide Table of Contents Microsoft ActiveSync Microsoft Pocket Outlook Appendix B Character Recognizer B-1 Appendix C Regulatory Notices C-1 Getting Started Welcome Where to Find Information Symbols and Conventions Customer Registration How to Transfer Palm-size PC Data Basic Skills Front Panel Components Information, see Getting Conected Mation, see Reset the iPAQ H3000 and Clear Bottom Edge Components Cradle and AC Adapter Recharging the Battery Power source To view the Expansion Pack properties Compaq iPAQ Expansion Pack SystemTo add a Compaq iPAQ Expansion Pack To insert a CompactFlash card Compaq iPAQ CF Card Expansion PackTo remove a Compaq iPAQ Expansion Pack Guidelines for Using CompactFlash Cards To remove a CompactFlash card Stylus Today Screen Programs Calendar ContactsInbox Infrared Navigation Bar and Command Bar Pop-up Menus Notifications Typing Using the Input Panel Enter Information on Your iPAQ To select typed text To type with the soft keyboardTo use Character Recognizer To select writing Writing on the ScreenTo write on the screen To convert writing to text Tap Tools then Recognize Or, tap the word you want to use To select a drawing Drawing on the ScreenTo create a drawing Recording a Message To create a recording Customize Your iPAQ H3000 Adjusting SettingsFind Information Setting a Password Cally adjusts the recording volumeTap , Settings, then Password Description To add a program to the Start menu Adding or Removing ProgramsTo add programs Using File Explorer on your iPAQ Using ActiveSync on the computerTo remove programs Tap Remove Programs on the System tab Power To display the Power control panelTo set the power off timer Tap , Settings, System, then Power Adjusting the Backlight To set the backlight to reverse Tap , Programs then QStart To adjust the backlight time-outQStart Tap , Programs then QMenu QUtilities and QMenuTask Management File Explorer Self Test To read the Self Test log file on your computer Contrast Controlling VolumeTap , Settings, System, then Sounds & Reminders Backup and Restore Data To perform a backupSaving Contacts Backing up Data to a CF Card To restore a backup onto your iPAQ Pocket PC Tap Restore from CF Microsoft Activesync 2Microsoft ActiveSync Microsoft Pocket Outlook Calendar Scheduling Appointments and Meetings To create an appointment Using the Summary Screen Creating Meeting Requests To schedule a meeting Contacts Tracking Friends and Colleagues Tap to see additional phone num- bers and e-mail addresses To create a contact 8Microsoft Pocket Outlook Tasks Keeping a To Do List To create a task Microsoft Pocket Outlook 12Microsoft Pocket Outlook To create a note Synchronizing E-mail Messages Connecting Directly to an E-mail ServerInbox Sending and Receiving E-mail Messages Using the Message List Select the service and folder you want to display 16Microsoft Pocket Outlook Composing E-mail Messages To compose an e-mail message Managing E-mail Messages and Folders Folder behavior with ActiveSync Companion Programs Pocket Word 2Companion Programs Typing Mode Writing Mode Drawing Mode Recording Mode Pocket Excel Microsoft Money Tips for Working in Pocket Excel To navigate within Microsoft Money Getting StartedTo create a new account Using the Account Register Entering Transactions Entering and Tracking Investments Using Windows Media Manager for Pocket PC Windows Media Player for Pocket PC What is Packaged Content? Using the Playlist Manager Microsoft Reader Reading a Book Using the LibraryGetting Books on Your iPAQ H3000 Using Reader Features Installing Pocket Streets Pocket StreetsRemoving a Book Getting Maps on Your iPAQ H3000 Click Create Map For Pocket Streets on the Tools menu Creating Map and Pushpin Files for Your iPAQ H3000Viewing Maps Favorite Links Pocket Internet ExplorerMobile Favorites Folder To save iPAQ H3000 memory Mobile FavoritesTo create a mobile favorite To sign up for AvantGo Using AvantGo ChannelsChannels Using Mobile Channels Use Pocket Internet Explorer To view mobile favorites and channels To browse the Web Automatically Getting Connected Transfer Items Using Infrared To send informationTo receive information Tap , Programs, then Infrared Receive Tap New connection Connect to an ISPTo create a modem connection to an ISP Connect to Your Network To create a modem connection to a network To create an Ethernet connection to a network Connect Directly to an E-mail Server To set up a e-mail serviceEnd a Connection Get Help on Connecting Inbox Sending and Receiving E-mail Messages in Chapter Resetting the iPAQ Tips and TroubleshootingReset the iPAQ H3000 and Clear Memory Clearing memory Shorten auto-suspend time Battery Loses PowerUse external power whenever possible If You Forget Your Password If You Run Out of iPAQ H3000 MemoryTurn off sounds you don’t need Turn off notification light Storage memory Screen Freezes or Responds Slowly Screen is BlankScreen is Dark Program memory Infrared IR Connection Problems Screen is Hard to ReadInaccurate Response to Stylus Taps Slow or No Response Modem Connection Problems Can’t dial out Can dial out but can’t make a proper connection Connection is unreliable Network Connection Problems Cable Connection Problems Routine Care Routine MaintenanceBattery Guidelines Shipping Guidelines Travel GuidelinesInternational Travel Appendix b Character Recognizer 2Character Recognizer Character Recognizer 4Character Recognizer Regulatory Notices Regulatory Agency Identification Numbers Cables Federal Communications Commission NoticeModifications Battery Warning Canadian NoticeAvis Canadien European Union Notice Power Cords Hardware Specifications System Specifications Physical Specifications Operating Environment