APPENDIX A: TROUBLESHOOTING GUIDE
Shut off the power to the unit and allow it to cool off when performing cleaning and maintenance.
| PROBLEM | SOLUTION |
| Ignition | Fire does not start. | Ensure proper amount of pellets and starting gel are |
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| in burn pot. |
| Stove does not switch on | The starter fire in the firepot has not ignited or is |
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| not burning properly. Using gloves carefully open |
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| the doors and relay the pellet fire. Wait |
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| minutes for the pellets to burn well, before |
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| restarting the system. |
| Fuel | If Corn/Pellets contain a large | You may want to screen/sift Corn/Pellets before use |
| amount of “fines” (foreign matter) or | if they contain a large number of cobs and stalk |
| sawdust | pieces to reduce problems and maintenance. |
| No fuel in Firepot | Ensure that auger motor and auger flight is being |
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| turned. The auger may need to be primed if it has |
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| run empty or has become blocked. The stirring rod |
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| can be rotated by turning on the switch. |
| Hard | Sand in the pellets may cause “clinkering” (hard |
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| brittle deposits found in the bottom of the firepot). |
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| Screen your fuel to make sure that there is no sand |
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| or other foreign matter |
| Blockage in the auger. | If the corn is not feeding into the firepot at the |
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| normal rate the auger may need to be cleaned. This |
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| may be due to fines or debris caught in the auger |
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| flight. |
| Stove | If your stove is not working | You may be using the wrong fuel. Check that you |
| Performance | effectively | are using the correct fuel. Either # 2 Yellow |
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| Shelled Corn - with 14% or less moisture (12% |
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| preferred) or pellet wood fuel - with 8% or less |
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| moisture may be used. Your Country Flame Dealer |
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| can advise on where to obtain fuel. Do not use seed |
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| corn. |
| If your stove is not generating | Fines or dust in the corn can cause the unit not to |
| enough heat | burn properly or can cause a buildup in the drop |
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| tube and restrict the flow of corn. Clean the auger |
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| and fuel supply. |
| Stove not performing effectively | Clean the Heat Exchanger System, as it may be |
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| clogged and blocked. |
| Stove not getting enough air | Check to ensure that the fresh air intake is clear and |
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| unobstructed. |
| Stove Heat not adjusting | Allow time between changing heat settings for the |
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| stove to adjust both fuel and air to the new heat |
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| setting. |
| Restricted flue gas flow | |
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| and restrict the flow of the flue gases. Incomplete |
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| combustion, such as occurs during |
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| down, or incorrect operation of the stove will lead |
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| to some soot formation which will collect in the |
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| exhaust venting system. The exhaust vent should be |
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| checked frequently and cleaned at least once a |
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| season. |
| Room Air Blower does not activate | Please contact your Country Flame Dealer as your |
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| stove may need maintenance |
Version 2.0e | 42 |