APPENDIX A: TROUBLESHOOTING GUIDE
Shut off the power to the unit and allow it to cool off when performing cleaning and maintenance.
| PROBLEM | SOLUTION |
| Ignition | The Stove power indicator does not | Check the power supply. |
| flash red. |
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| Stove does not switch on | The starter fire in the firepot has not ignited or is |
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| not burning properly. Using gloves carefully open |
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| the doors and relay the pellet fire. Wait |
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| minutes for the pellets to burn well, before |
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| restarting the system. |
| Fuel | If Corn/Pellets contain a large | You may want to screen/sift Corn/Pellets before use |
| amount of “fines” (foreign matter) or | if they contain a large number cob and stalk pieces. |
| sawdust | Check the heat exchanger area for buildup often to |
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| determine if any additional maintenance is needed. |
| No fuel in Firepot | The Auger needs to be primed, as it has run empty |
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| or has become blocked. The stirring rod can be |
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| manually rotated by holding in the “up” and |
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| “down” arrows on the control board at the same |
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| time. The control board needs to be in the “off” |
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| setting. |
| Hard | Sand in the pellets may cause “clinkering” (hard |
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| brittle deposits found in the bottom of the firepot). |
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| Screen your fuel to make sure that there is no sand |
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| or other foreign matter |
| Blockage in the auger. | If the corn is not feeding into the firepot at the |
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| normal rate the auger may need to be cleaned. This |
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| may be due to fines in the fuel. |
| Stove | If your stove is not working | You may be using the wrong fuel. Check that you |
| Performance | effectively | are using the correct fuel. Either |
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| # 2 Yellow Shelled Corn - with a moisture content |
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| of 14% or less (12% preferred) or |
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| Pelletized wood fuel - with a maximum moisture |
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| content of 8% may be used. Your Country Flame |
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| Dealer can advise on where to obtain this fuel. |
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| Do not use seed corn. |
| If your stove is not generating | Fines or dust in the corn can cause the unit not to |
| enough heat | burn properly or can cause a buildup in the drop |
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| tube and restrict the flow of corn. Clean the auger |
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| and fuel supply. |
| Stove not performing effectively | Clean the Heat Exchanger System, as it may be |
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| clogged and blocked. |
| Stove not getting enough air | Check to ensure that the fresh air intake is clear and |
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| unobstructed. |
| Stove Heat not adjusting | It takes 30 minutes for the stove to warm up before |
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| you can change setting on the temperature control |
| Restricted flue gas flow | |
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| and restrict the flow of the flue gases. Incomplete |
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| combustion, such as occurs during |
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| down, or incorrect operation of the room heater will |
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| lead to some soot formation which will collect in |
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| the exhaust venting system. The exhaust vent |
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| should be checked frequently and cleaned at least |
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| once a season. |
| Room Air Blower does not activate | Please contact your Country Flame Dealer as your |
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| stove may need maintenance |
Version 2.0b | 41 |
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