Country Flame HR-01 cycle, Glass, Doors, DO NOT, ash pan, Cleaning, Ash Build Up, Stove Smokes, Glass Breaks, Fire Goes out, Build up of Corn, Doors are not airtight

APPENDIX A: TROUBLESHOOTING GUIDE (CONT’D)

	Firepot Lid Lifts during the lighting	This may happen until the corn has started to burn.
	cycle.	This is normal and may occur at other times. This
		aids in keeping the corn from sticking to the stirring
		paddles until the fire is established.
	Stirring Paddles do not turn	The chain drive for the stirring paddles needs to be
		checked after the first 8 hours of operation as it can
		loosen. It is located by opening the left side door
		(the one with the control panel). Inspect the tension
		of the chain. It should have approximately 1/2”
		play. If the chain is too loose, adjust the chain drive
		motor by loosening the 4 bolts securing it and
		sliding it back until there is proper play in the chain.
		Re-tighten the bolts securely. This should be
		checked monthly or if you notice the stirring
		paddles not turning or binding.
Fire Goes out	Ash Build Up	The ash pan must be emptied every day, to prevent
		the build up of ash under the firepot blocking the air
		flow to the fire pot putting the fire out.
	Fire goes out during cleaning of the	Do not leave the ash pan out for more than three
	ash pan	minutes or you may have to restart fire. Remove the
		ash pan using gloves.
	Build up of Corn	Your Firepot may need additional cleaning as
		extended burning on the high setting may cause a
		build-up of corn
Stove Smokes	Your Corn/Pellet Stove Smokes	Your fuel may be damp or you may be using the
		incorrect fuel.
	Your Corn/Pellet Stove Smokes	You have used the incorrect starter fluid. Only use
		the approved pellet starter gel. Your Country Flame
		Dealer can advise you on where to find this.
	Your Corn/Pellet Stove Smokes	Check that the chimney is clean and free of soot and
		fly-ash build-up. Your stove exhaust system works
		with a negative combustion chamber pressure and a
		low positive chimney pressure. It is very important
		that the exhaust system be completely airtight and
		properly installed.
Cleaning	Cleaning is messy and difficult	Clean the Heat Exchanger more frequently. This
		cleaning procedure should be done daily. If buildup
		is allowed to go unattended, cleanup will be much
		more difficult and the efficiency of your stove will
		be adversely affected.
Glass	Glass Breaks	Use care not to slam or strike door, this could result
		in glass breakage. If the glass in your heater is
		broken or cracked, DO NOT operate your stove
		until the glass has been replaced.
Doors	Luster on Gold Doors Fades	Always use an approved glass cleaner (ie. Windex,
		Glass Plus) and a lint free soft cloth to polish the
		door frame. Do not use abrasives like steel wool,
		brass polish or adhesive cleaners like comet, as
		these will scratch the finish. If the Gold Doors are
		scratched they will have to be replaced or returned
		to Country Flame for refinishing. This is expensive
		and during this time you will not be able to use your
		stove.
	Doors are not airtight	The doors need alignment or need to have the
		gaskets replaced. This needs to be inspected on a
		regular basis.
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