Introduction HDC II Programming Guide
6730018 5 July, 2003
SUREVEND™
SureVend™ ensures that a cup is always available in the cup station before any
money is collected or product delivered. The sensing system is a beam of infra-
red light across the cup station which is broken by the cup when it f alls into posi-
tion.
The SureVend™ software monitors the c up sta tion s ensor du ring the time the c up
ring is cycled and for three seconds afterward. If a cup is not detected, the soft-
ware will first determine if a second cup ring with the same size cups exists and
will then try to drop a cup from the second ring. If the second ring also fails to
drop a cup or is not usable, the software will repe at the attempt from the first cup
ring to attempt to clear any j ams in the cup delivery area. Each ring will be tried
up to two times. If a cup is still not detected by the infrared sensor then several
things happen:
• Any ring that failed twice in a row is placed temporarily out-of-service for
a length of time that is determined by the user,
• The customer's credit is either restored for another vend attempt or is
returned automatically,
• Three beeps are sounded and the message is
flashed if another size cup ring is available, or the message
is flashed in the event tha t no other cups are available. The customer may
always get his money back by pressing the coin return button.
NOTE
is the default message. You may customize this mes sage
if desired
(see "Edit Custom Message", PAGE 49 for more information).
Special rules exist to protect both the customer and the operator from loss. First
and foremost, the customer is protected because no drink is spoiled nor money
lost because a cup fails to fall to the cup station. The customer is given every
chance to get his original choice of cup size by trying at least twice per ring to
eject a cup. If two rings are availa ble w it h th e sam e cup size, the system will
alternately try to vend a cup from each ring until the cup is delivered or both
rings are placed out-of-service.