HDC II Programming Guide Introduction
July, 2003 6 6730018
The operator is protected by the anti-jackpot program of the system. It is con-
ceivable that a customer could prevent cups from reaching the sensi ng are a of the
cup station in order to steal the cups and then get his or her money back for the
vend. Under the SureVend™ Anti-Jackpot system, t he operato r ca n lose no mo re
than two cups in a row per ring. Then that ring is temporarily placed out-of-ser-
vice both to protect the customer and to discourage theft. The amount of time
that the cup ring is out-of-service is programmable from 0 to 99 minutes. After
the time has elapsed, the cup ring will return to service but the count of the two
failures is kept. If the previous problem was theft, then the next vend attempt
from that ring will be successful and the count of the two previous failures will
be erased. If the problem is an actua l system failure, then the third f ai lu r e w il l
permanently place that cu p ring out of service until a ser vice technician visits the
machine.
Alternate cup vends and mug vends still work as before. If a cup ring is out of
service due to SureVend™ the alternate vend will only be from a selected large
cup to a small cup at the small cup price. An induced SureVend™ failure cannot
cause an alternate vend from a sel ected small cup to a large cup at the sm all cup
price. This protects the operator from customers tr ying to get large cup drinks at
a small cup price. (S ureVend™ will not automatica lly switch to a differen t cup
size in mid-vend because it cannot be ensured that correct change will be
returned for the new price.)
SureVend™ can be turned off if desired (see "Turn SureVend™ On or Off",
PAGE 42).
THE SUPERVISOR MODE
The supervisor is allowed to do things that a normal user c annot, like controlling
access to certain modes. The supervisor can lock out any of the programming
modes to anyone who does not have the right "key". Once a supervi sor enters t he
proper code, he or she will be able to:
• Change the supervisor access code
• Lock out any or all of the service keypad modes
• Set whether data is cleared wit h or after being downloaded into a
portable data collection device
• Grant or deny access to data items during DATA RECALL
• Modify the machine configuration