23
Check the cables and make sure that they are connected prop-
erly to the correct ports.
Troubleshooting (Continued)
Q: The computer boots up correctly, but the mouse does not work.
A: !
Make sure that the mouse works when plugged into the com-
puter. Rebooting is necessary when trying this. If the mouse
pointer still does not move, then either your PS/2 mouse port or
the mouse itself has a problem.
!
Try using a different mouse.
!
Make sure that the mouse is a true PS/2 mouse. A combo mouse
will work just as long as it is set for the PS/2 mode with the cor-
rect adapter. A serial-only mouse with a combo mouse adapter
WILL NOT work.
!
Check to make sure that the power adapter is plugged in and is
working properly. Make sure that the power switch is on.
!
Q: When I switch from one port to another, mouse movement is completely
erratic. What do I do?
A: Switch the console port to the problem PC port and power on this PC
again to recover the mouse.
Check the adapter and make sure that it is connected properly to
the correct ports.
Problems with Computers Using Serial Mouse Output
Q: The comptuer boots up correctly, but the serial mouse port of the PC does not
work.
A: !
Make sure that the adapter pin is correct.
!
Note: The DKVM-16 has integrated mouse conversion technology. This technology
converts the PS/2 mouse signals at the console to serial mouse signals.