D-Link D-Link DKVM-16 manual Troubleshooting, Problems with Computers Using Serial Mouse Output

Troubleshooting (Continued)

Q: The computer boots up correctly, but the mouse does not work.

A:! Check the cables and make sure that they are connected prop- erly to the correct ports.

!Make sure that the mouse works when plugged into the com- puter. Rebooting is necessary when trying this. If the mouse pointer still does not move, then either your PS/2 mouse port or the mouse itself has a problem.

!Try using a different mouse.

!Make sure that the mouse is a true PS/2 mouse. A combo mouse will work just as long as it is set for the PS/2 mode with the cor- rect adapter. A serial-only mouse with a combo mouse adapter WILL NOT work.

!Check to make sure that the power adapter is plugged in and is working properly. Make sure that the power switch is on.

Q:When I switch from one port to another, mouse movement is completely erratic. What do I do?

A:Switch the console port to the problem PC port and power on this PC again to recover the mouse.

Problems with Computers Using Serial Mouse Output

Note: The DKVM-16 has integrated mouse conversion technology. This technology converts the PS/2 mouse signals at the console to serial mouse signals.

Q:The comptuer boots up correctly, but the serial mouse port of the PC does not work.

A:! Check the adapter and make sure that it is connected properly to the correct ports.

!Make sure that the adapter pin is correct.

23