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Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the
•Make sure you have an updated
•Internet Explorer 6.0 or higher
•Netscape 8 or higher
•Mozilla 1.7.12 (5.0) or higher
•Opera 8.5 or higher
•Safari 1.2 or higher (with Java 1.3.1 or higher)
•Camino 0.8.4 or higher
•Firefox 1.5 or higher
•Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.
•Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it.
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