D-Link DVG-2101S user manual Frequently Asked Questions

DVG-2101S User Manual Frequently Asked Questions

Frequently Asked Questions

Q: Why can’t I access the web-based configuration utility?

A:When entering the IP address of the VoIP Adapter (192.168.1.150), you are not connecting to a website on the Internet and don’t have to be connected to the Internet. The device has the utility built into a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.

z Make sure you have an updated Java-enabled web browser. We recommend the following:

y Internet Explorer 6.0 or higher y Netscape 8 or higher

y Mozilla 1.7.12 (5.0) or higher y Opera 8.5 or higher

y Safari 1.2 or higher (with Java 1.3.1 or higher) y Camino 0.8.4 or higher

y Firefox 1.5 or higher

z Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.

z Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages.

z Configure your Internet settings:

y Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the button to restore the settings to their defaults.

y Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Make sure nothing is checked. Click OK.

y Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.

y Close your web browser (if open) and open it.

z Access the web-based utility. Open your web browser and enter the IP address of your DVG-2101S in the address bar. This should open the login page for the web-based utility.

z If you still cannot access the configuration, unplug the power to the VoIP Adapter for 10 seconds and plug it back in. Wait about 1 minute and try accessing the configuration. If you have multiple computers, try connecting using a different computer.

52