Frequently Asked Questions |
Q: What can I do if I forgot my password?
A:If you forgot your password, you must reset your VoIP Adapter. Unfortunately this process will change all of your settings back to the factory defaults.
To reset the VoIP Adapter, locate the reset button on the rear panel of the unit. With the VoIP Adapter powered on, use a paperclip to hold the button down for 10 seconds. Release the button and the VoIP Adapter will go through its reboot process. Wait about 1 minute to access the VoIP Adapter. The default IP address is 192.168.1.150. When logging in, the username is admin and leave the password box empty.
Q:How can I check if my IP address is correct for logging in?
A:After you install your DVG- 2101S, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server automatically. To verify your IP address, please follow the steps below.
Click on Start > Run. In the run box type cmd and click OK. At the prompt, type ipconfig and press Enter.
This will display the IP address, subnet mask, and the default gateway of your adapter.
If the address is 0.0.0.0, check your adapter installation, security settings, and the settings on your Adapter. Some firewall software programs may block a DHCP request on newly installed adapters.
If you are connecting to a wireless network at a hotspot (e.g. hotel, coffee shop, airport), please contact an employee or administrator to verify their wireless network settings.
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