Troubleshooting
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Refrigerator will not operate
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet. Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.
Has a household fuse or circuit breaker tripped? Replace the fuse or reset the circuit breaker.
Is the refrigerator or freezer control turned to the OFF position? See Setting the Controls on page 5.
Is the refrigerator defrosting?
Temperature is too warm
Are the air vents blocked in either compartment? Blocked air vents obstruct cold air movement between the compartments. Remove any objects from in front of the air vents. See Ensuring Proper Air Circulation on page 5.
Are the door(s) opened often? The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
Has a large amount of food just been added to the refrigerator or freezer? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
Are the controls set correctly for the surrounding conditions? See Setting the Controls on page 5.
Is the refrigerator not cooling? Turn the unit OFF then ON again to reset. See Setting the Controls on page 5. If the problem is not corrected, call for service.
The lights do not work
Is a light bulb loose in the socket or burned out? See Changing the Light Bulbs on page 13.
Has the door been open more than 10 minutes? When the door is held open for more than 10 minutes, the Door Open indicator light will flash and the interior lights will shut off. See Door Open on page 7.
Is the refrigerator in Holiday mode? See Holiday Mode on page 7.
The refrigerator seems to make too much noise
The sounds may be normal for your refrigerator. See Normal Operating Sounds on page 5.
The motor seems to run too much
Is the room temperature hotter than normal? The motor will run longer under warm conditions. At normal room temperatures, expect your motor to run about 80% of the time. Under warmer conditions, it will run even more.
Has a large amount of food just been added to the refrigerator? Adding a large amount of food warms the refrigerator. The motor normally will run longer to cool the refrigerator back down.
Are the doors opened often? If so, the motor will run longer. Conserve energy by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
Are the controls not set correctly for the surrounding conditions? See Setting the Controls on page 5.
Are the doors not closed completely? Close the doors firmly. If they do not close completely, see The doors will not close completely in this section.
Are the condenser coils dirty? This obstructs air transfer and makes the motor work harder. Clean the condenser coils. Refer to the Care and Cleaning section.
Are the door gaskets not sealed all the way around? Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old one due to its
There is interior moisture buildup
Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See Ensuring Proper Air Circulation on page 5.
Are the door(s) opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.
Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
Are the controls set correctly for the surrounding conditions? See Setting the Controls on page 5.
Was a
Off-taste, odor or gray color in the ice
Are the plumbing connections new, causing discolored or
Have the ice cubes been stored too long? Throw old ice away and make a new supply.
Does the freezer and ice bin need to be cleaned? See the Care and Cleaning section or Ice Maker and Storage Bin on page 8.
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