Troubleshooting
The ice storage bin is difficult to remove
WARNING
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
Is the ice storage bin difficult to remove (on some models)? For models with an ice storage bin located on the freezer door, select “cubed” ice. Using a sturdy glass, quickly depress and release the ice dispenser lever. Open the freezer door, depress the release button on the ice storage bin and lift upward. See Ice Maker and Storage Bin on page 8.
The water dispenser will not operate properly
Has the water system not filled? The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser bar until the water begins to flow. Flush the water system by dispensing and discarding 6 qt (5.7 L) of water. Cleaning the system will take approximately 3 to 4 minutes and will help clear air from the line. Additional flushing may be required in some households. See Water and Ice Dispensers on page 8.
Is the water shutoff valve not turned on or the water line connected at the source? Make sure the water shutoff valve is turned on and the water source is connected to the refrigerator. See Connect Water Supply in the installation instructions.
Is the water shutoff valve clogged or incorrectly installed? See Connect Water Supply in the installation instructions. If clogging or installation is not a problem, call for service or contact a plumber.
Is there a kink in the home water source line? If you find or suspect a kink in the water line, call for service.
Is there a water filter installed on the refrigerator? The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service.
The dispenser water is not cool enough
Has the refrigerator been newly installed? Allow 24 hours for the refrigerator to cool completely.
Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.
Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm. The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Water is leaking from the dispenser
Glass not being held under the dispenser long enough? Hold the glass under the dispenser 2 to 3 seconds after releasing the dispenser lever.
Is there a water filter installed on the refrigerator? The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.
Water flow from the dispenser decreases noticeably
Is there a water filter installed on the refrigerator? The filter may be full or incorrectly installed. Remove the water filter cartridge. See Replacing the Water Filter on page
14.Operate the dispenser. If the water flow increases noticeably, replace the filter.
The doors will not close completely
Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.
Is the ice bin out of position? For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bin located on the freezer door, the bin should sit level. To remove the bin, press the release button on the right side of the bin and lift straight up. Replace the bin in the door making sure it is properly aligned and snapped securely into place. See Ice Maker and Storage Bin on page 8.
Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See Crisper and Covers on page 10.
Does the refrigerator wobble or seem unstable? Level the refrigerator. See Adjust Doors and Level Refrigerator in the installation instructions.
The doors are difficult to open
Are the gaskets dirty or sticky? Clean gaskets according to the directions in the Care and Cleaning section.
17
