Has food in the freezer or refrigerator been wrapped properly? Use airtight, moisture-proof packaging to avoid odor transfer from stored food.
Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly (at least 6 qt. [5.7 L] or 3 to 4 minutes initially). Discard discolored ice.
The ice maker is not producing ice or not enough ice
Has the ice maker just been installed? The ice bin holds 14 to 17 lbs (6.4 to 7.7 kg) of ice. The ice bin can take three to four days to completely fill, if no ice is used.
Is the freezer temperature cold enough to produce ice? Wait 24 hours after ice maker hookup for ice production. See Setting the Controls on page 5.
Is the ice maker wire shutoff arm in the off (arm up) position (on non-dispensing models)? Lower the wire shutoff arm to the on (arm down) position. See Ice Maker and Storage Bin in the operation section.
Is the ice maker switch in the OFF (right) position (on dispensing models)? Move ice maker switch to the ON (left) position. See Ice Maker and Storage Bin in the operation section.
Is the water line shutoff valve to the refrigerator turned on? Turn on the water valve. See Connect Water Supply in the installation instructions.
Does the ice maker mold have water in it or has no ice been produced? Make sure your refrigerator has been connected to a water supply and the supply shutoff valve is turned on. See Connect Water Supply in the installation instructions.
Is an ice cube jammed in the ice maker ejector arm? For models with an interior ice bin, remove the ice from the ejector arm with a plastic utensil. For models with an ice bin located on the freezer door, access the ice maker by depressing the ice sensor door on the upper left side of the freezer interior. While depressing the sensor door, lift the ice maker service door and remove the ice from the ejector with a plastic utensil. See Ice Maker and Storage Bin in the operation section.
Has a large amount of ice just been removed? Allow three to four days for an empty ice bin to completely fill, if no ice is used.
Are the controls set correctly? See Setting the Controls on page 5.
Is there a water filter installed on the refrigerator? The filter may be clogged or installed incorrectly. Check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a qualified service technician.
NOTE: If not due to any of the above, there may be a problem with the water line. Call for service.
The ice dispenser will not operate properly
If the ice storage bin is located on the door, remove the temporary shield from underneath the ice storage bin. See Ice Maker and Storage Bin on page 8.
Is the freezer door closed completely? Push the door firmly shut. If it will not shut all the way, see The doors will not close completely in this section.
Is the ice bin installed correctly? For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bin located on the freezer door, the bin should sit level. To remove the bin, press the release button on the right side of the bin and lift straight up.
Replace the bin in the door making sure it is properly aligned and snapped securely into place. See Ice Maker and Storage Bin on page 8.
Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker. If other cubes have been added, remove all cubes and check to see that none have become stuck in the delivery chute.
Has the ice frozen in the ice bin? Shake the ice bin to separate cubes. If cubes do not separate, empty bin and wait 24 hours for ice to restock.
Has the ice melted around the auger (metal spiral) in the ice bin? Dump the ice cubes and clean the ice bin completely. Allow 24 hours for the ice maker to restock. Do not try to remove the melted ice with a sharp object. You could damage the ice bin.
Is ice stuck in the delivery chute? Clear the ice from the delivery chute with a plastic utensil. Do not use anything sharp to remove the ice. You could cause damage.
WARNING
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
Is the ice dispenser stalling while dispensing “crushed” ice? Stop dispensing ice. Change the ice button from “crushed” to “cubed.” Depress the ice dispenser arm using a sturdy glass. If cubed ice dispenses correctly, depress the button for “crushed” ice and begin dispensing again. See Water and Ice Dispensers on page 8.
Is there ice in the bin? See The ice maker is not producing ice earlier in this section.
Has the dispenser arm been held in too long? Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait three minutes for dispenser motor to reset before using again. It is best to take large amounts of ice directly from the ice bin, not through the dispenser.
