TROUBLESHOOTING GUIDE
Before requesting service, please refer to the chart below for possible solutions:
SYMPTOMS | POSSIBLE CAUSE | POSSIBLE SOLUTIONS |
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No power. | Power failure. | Restore the power |
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| Line voltage too low. | Contact electrician to install new outlet. |
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| Unit is unplugged or not completely | Insert plug all the way. |
| plugged in. |
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| Unit is off. | Turn unit on. |
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| Batteries in remote are weak or dead. | Replace remote’s batteries. |
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| EMERGENCY/REMOTE | Push EMERGENCY/REMOTE |
| switch is not set to REMOTE. | to REMOTE. |
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The compressor does | When the unit is first plugged in | Wait 3 minutes for the unit to operate. |
not turn on. | and turned on, the compressor |
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(no cool air) | will delay turn on for 3 minutes. |
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| If the unit is turned off and then | Wait 3 minutes for the unit to operate. |
| immediately back on, the compressor |
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| will delay for 3 minutes. |
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| The air filter(s) is dirty or clogged. | Clean or replace filter(s). |
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| Unit is located near a heat | When locating unit for the first time, |
| source (heater, stove, etc.) | make sure it is in a desirable location. |
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| A door or window is open. | Shut door or window. |
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| There is an obstacle in front of | Remove obstacle. |
| intake or indoor unit. |
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| Thermostat is set too high. | Set thermostat lower. |
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Strange sounds occur. | During operation, especially after | This is normal. |
| turning it on or off, refrigerant flows |
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| inside the unit. |
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Strange smells occur. | The fan is bringing out the | The smell should go away shortly. |
| smells of the carpet, walls, etc. |
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No remote operation. | Batteries are weak, dead or | Replace batteries. |
| inserted improperly. |
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| Remote is out of range. | Move closer to unit. |
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| Remote not aimed at sensor. | Aim remote at sensor. |
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| There is an obstruction between | Remove obstruction. |
| unit and remote. |
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